Great Northern Hotel

Room was scruffy & looked un cleaned there was dust everywhere. Bed was shocking, bathroom was dirty, shower walls were full of cracks and just filled with sand & cement but at least it worked. Bar was closed & the kitchen was closed. 2 rats also ran across me as I walked around the side of the building. Won't be staying here again & I wouldn't recommend to anyone. The only good thing about this hotel is that its by the train station.

Unfortunately this place is now a asylum seekers residence. Shame, although it was pretty tired looking it was a handy place for a pint while waiting for a train. Can't really blame them, im guessing the tax payer is paying them an absolute fortune now.

My daughter in law booked a special room as part of my 8th birthday celebration. Got to the room in the evening to find no electricity in the room and couldn't be fixed until the morning. The building looks like it needs a refurbishment. Wouldn't stay there again

We were there for Christmas day dinner. When we arrived we were warned they were understaffed due to covid so there may be some delays. It was the totally opposite the staff who served us were really friendly and very attentive and made sure we were enjoying ourselves and everything was to our satisfaction. To add to the ambiance it would have been nice if the room had some Christmas decorations there was a tree which looked really nice but that was all. For the dinner there were multiple courses all chosen prior to the day and except for the main course which could have been a little bit warmer it didn't disappoint. Would I recommend you have Christmas day dinner there yes definitely. The staff were the ones who made it and I thank them for all their hard work.

DO NOT VISIT THIS HOTEL. The corridors smell of old cigarette smoke and rooms are grubby but that's not the worst. Firstly the car park is ticketed in and out. There is no daily rate for guests so, although the rate for 24hrs is £15 for Mon- Fri and £5 for Sat - Sun, you pay every time you go out so you end up paying much more. We paid £5 for overnight then £1 an hour when we came back in the afternoon then overnight on Sun -Mon we got charged £17. Again, that's not the worst. On arrival, we were told breakfast was from 8am till 10am. On Saturday, we went down and were treated to the most awful, overcooked, dried up full English we have ever encountered. It looked and tasted like it had been cooked the night before and left in an oven. On Sunday, we came down to be told they'd run out of milk so only black tea and coffee was available and cereal would have to be dry. There is a Waitrose 30 seconds walk away from the hotel! I tried waffles that day- they were sugar waffles from a packet.On Monday, we went down at 9.10am to find the place closed. I asked about breakfast and was told it was 7am till 9am on weekdays. When I said we weren't told that, the receptionist said sorry, you should have been. No offer to get us so much as a bowl of cereal. I didn't argue about it because the breakfasts we'd already had weren't worth the effort. This hotel makes Fawlty Towers look 5 star- at least it was clean! This hotel could be so much more with a central location right next to shops and the train station, but lazy disinterested staff and shambolic mismanagement make it an expensive joke of an establishment. We used Tesco Clubcard points to pay for the hotel so didn't pay any physical money - even then, we were overcharged. This hotel doesn't deserve even one star. There really should be a zero star option.

Would normally stay in a premier inn but thought it would be nice to stay in a local hotel- Rooms have no aircon and with the current temperatures there room was boiling hot. There was no cold water and only boiling water or hot so couldn’t get a drink from the tap too cool ourselves down. The beds are very hard. I Wouldn’t stay here again.

They are so understaffed it's ridiculous, one staff memeber for bookong, working the bar etc, our room wasn't set up and they hadn't put the travel cot up for our toddler and got told they wouldn't be able to put one up till 10pm it wasn't put up till half 10 we travelled two hours to get here and he wanted to sleep. The breakfast was good but a lot of it wasn't available no waffles not vegetarian Sausages for the veggie breakfast. The light in the bathroom was hanging off the beds were extremely uncomfortable. I definitely won't be staying again. The room was pretty but so many faults for the rest of the hotel.

I'd love to give this hotel a better review. Sadly I had two badly disturbed nights. The first due to a drunken argument outside my window and the second due to a couple very publicly splitting up at 2am in the corridor outside my room.The key cards sporadically stop working which locked me out of my room twice and the actual hotel once.Also, the bathroom sink blocked on my final morning.However, the staff are lovely and the hotel itself is retains its historic railway charm.

Great Location, in front of the train station and with a big Morrison's very close. The room was big and clean,although the bed did not look very well made. The staff were nice and polite. The lady who served the breakfast was amazing!efficient,polite and with a smile at all time on her face. The room was too warm even with the window open and they do not have lift. So if you are carrying your suitcase you have to take it two floors up without the staff even offering to help you when they are seeing you struggle.

Shockingly bad all round! Unkempt. Rats everywhere ! As for a wedding venue the lack of attention to any detail was unnerving. The management didnt recognise the bride and groom! Food was not even a 2 and hence left my meal on plate almost untouched. I feel the the staff cos management just wasnt there nor appropriately dealt with. Aa for the room.. was ok till needing bathroom. It was like faulty towers... the shower unit connected to taps literally lifted out of the bathroom unit ! Its such a shame aa the hotel has potential but it's looking exceptional tired..the decor needs a lot of attention. Didnt need to look for dust .. apparent everywhere..most concerning...outside space needs a makeover and could at least sweep around as broken glass everywhere too. Rats were a true problem with no sight of traps anywhere. Bar.. not functional ! Not had change when open. Overall a very poorly ran hotel that I would never consider returning to or recommending. Anyone thinking of booking here.. run !