Garden Trading

Still waiting for an order I made nearly a month ago! No response to my emails from customer service or on their online chat. Just automated response. No idea where order is, no idea if il ever get it or my money back.

Buyers BEWARE only received one of two door mats ordered and that was after numerous emails and the phone number given is switched off, so with that and them not replying to emails I don’t hold out any hope of receiving my second door mat.Will not recommend this company in fact stay well clear.

Just abysmal. Appalling customer service. Waiting for refund of a £60 delivery charge, they have completely disappeared, no response at all, despite me following all their instructions.I hear rumours the company is about to go into administration- this would explain a lot. Be very careful before giving them any of your money.

Why oh why did I not look at these reviews before ordering! I did receive my items but all were scratched and damaged. The phone number rings but isn't answered.

I've ordered a garden mirror and cannot track my order. The website is not working correctly and the owners seem to have taken the phone off the hook so you can't speak to anyone. It feels like this is a company in terminal decline and I'm unlikely to hear anything more! I've sent an enquiry email this morning but in truth don't expect to receive a reply. BE WARNED THIS FEELS LIKE A DODGY COMPANY!

Have used this company for a couple of years for various projects and always been impressed with quality of products and their communication. Recently we had a minor issue where someting was missing from a box, this was resolved so quickly. Can highly recommend

Ordered on a Monday, delivery estimated for Friday but didn’t arrive til the following Wednesday. I was a little concerned as I hadn’t received any dispatch or delivery updates until the day before delivery so I checked online and saw a lot of negative reviews and complaints across social media and was expecting things to either be missing or broken and anticipating having to go through a long returns process. But I am absolutely delighted with my order and thought I would give a fair review. Everything arrived well packaged and in perfect condition. Just a late dispatch which I can totally understand if the business is running a little behind on orders - would have been good to be notified of delays but otherwise I’m happy with my order.

Don’t buy from this place. Received the Richmond Bench as a gift, took 3 months to arrive (after being erroneously told it had already been delivered). Missing 60% of the end caps and one of the legs was scratched and punctured. Utter rubbish.

Ordered online three weeks ago! No delivery, no response online, on their website chat help, phone lines are disconnected! What awful service from Garden Trading! Will I get my order who knows! When will I get it? Who knows! What a joke! Will I get a refund well it’s hard when no one answers emails, chat or phone! Get it together guys! Seems like decent product and prices! Figure out how to operate a decent service at least instead of ignoring customers.

UPDATE: logged a claim through PayPal, GTC never responded and paypal have now forced the refund through.Worst company i've ever dealt with - not an exaggeration. Like many of their customers who have left reviews - you order an item that is listed in stock, pay a crazy delivery fee and then have 10++ weeks wait for it to be delivered. This happened to me, I ordered a corner sofa set and a log store, the corner sofa arrived 6 weeks after delivery and the log store (even though ordered at the same time) arrived 11 weeks (17 weeks in total) later AND when it arrived they delivered a wheelie bin storage instead, I was told by the delivery company its not their fault and to call the company - GOOD LUCK WITH THAT. First of all their phone number on their instruction manual is incorrect, when you do get the correct one via google you can never get through, emails are left unanswered. so now im stuck with a wheelie bin cover I did not order and a log store that cost me £300 no where to be seen , I will be logging a small claim in the courts and asking my credit card provider to re-imburse me.