Royal Highland Hotel

Stepping through the historic doors of the Royal Highland Hotel catapults you into a bygone era, where traditional charm meets modern convenience with flair. Ideally nestled right next to Inverness train station, this hotel's location is unparalleled for explorers eager to delve into the Scottish Highlands or stroll to nearby Inverness Castle. While you might encounter some smaller rooms and a bit of outside bustle, the overall cleanliness and attentive round-the-clock room service more than compensate. With on-site dining that tantalizes your taste buds and free parking, despite being limited, the Royal Highland offers a stay that's as convenient as it is charming. A true jewel for train-travel enthusiasts and couples seeking a characterful retreat amidst the city's vibrant heart

Definitely not understanding some of the good reviews for this place. Staff were fairly friendly but when given the key, we were not told how to get to the room (generally, you will pointed at least to the correct staircase)We were thankfully only staying for one night as a stopover. We were placed in room 120, which directly overlooks the train platform. I know the hotel is next to the station, but I was not expecting to be overlooking the trains, not really a problem for one night but worth mentioning. As the hotel is very old, the rooms have poorly maintained sash windows, which keep no noise out, all night the sleeper train engines were chugging, as well as insanely loud announcements in the morning.The room in general was incredibly run down, peeling wallpaper and every single piece of furniture was chipped / falling apart. The rooms were like a sauna, stuffy and dark. The bed sheet was stained and the pillows had hair on them. (Including the spares in the cupboard) Next to the beds along the floor was very dusty and in general I felt quite uncomfortable with the lack of cleanliness.There was an aircon unit right up against the bed, the back absolutely caked in dust.The towel rail in the bathroom was scorching hot, making the bathroom unbearable to be in (no way to turn it down or off)Positives - location is fantastic especially if you need a train. Shower was actually quite decent.Definitely would not recommend staying here.

When I booked this hotel, we were so excited to stay here. The pictures made it look like a beautiful luxury hotel in the heart of the city. The only way I would recommend this hotel is if you had an early morning train. The hotel is connected to the ScotRail, so you hear announcements and trains running through the day. It has very limited parking, the rooms are so outdated that all the wallpaper in the rooms are cracked and peeling from the walls the pillows were actually dusty, the food was terrible in the restaurant with a staff that just tried a quick turnaround.The worst of it all is how it was handled when my mother fell down the hotel stairs. I went to the front desk to ask for ice, I was told they didn't have any until I said my mother fell. I asked if their was a medical facility or an urgent care in the area. We are from a different country so we had no idea what was available in Scotland. I was told no, but there was 2 staff members trained in first aid. They were not trained at all. The extent of her knowledge was, I did the same to my ankle" and helped my mother to her room (up more stairs) as my mom is crawling on her hands and knees. Showed her to her room but didn't even help her in. I was taken to get an ankle wrap or bandages because the hotel had nothing. Later

The Royal Highland Hotel is an old Victorian hotel right in the heart of Inverness. Conveniently located right next to the train station and within an easy walk to shops, pubs and restaurants. The room was clean and comfortable and tastefully decorated in Victorian decor. All the staff were friendly and welcoming and nothing was too much trouble. We had 2 nights with free continental breakfast both mornings and a free dinner and cocktail for 1 night. The food was delicious with generous serving sizes. For old world charm and service, I highly recommend The Royal Highland for your stay in Inverness.

The hotel is central to everything. Right next to the train station and about a 20ish min drive to the airport.The hotel itself has its charm and history. I was happy to see that the hotel does read their reviews and had people there fixing some of the issue that were posted.I felt safe and welcomed. The staff was very kind and professional. Rooms were clean. I would gladly stay here again. I gave 4 stars as there is still work to be done, and I'm sure it will be addressed in the coming months.

Attached to the train station, what location could be easier for a sole business trip. The hotel is beautiful decorated and very clean. The Christmas decorations made it feel extra special too.

This lovely bug appeared on the bed of the room i was sleeping inDoes anyone have any idea what this insect is? Is it a dung beetle??? A cockroach?? A SPIDER??? What do you think?After comparing with legit pictures of bed bugs given by google, to my horror i found that it was indeed a bed bug.SURPRISE!!! I was, obviously, so disgusted that a hotel which promises of clean, hygienic, and safe rooms would allow for these creepy crawlies to reside in the very rooms they let the guests sleep in. What made matters was when i so politely brought this matter up to the hotel- not only did they brush my complain off, saying that it could be a spider"

Royal Highland Hotel. Lovely building beautiful freezes cornice on ceilings. Beautiful staircase. Staff are very friendly, Reception staff is very helpful. As are bar and restaurant staff.Maybe not to my taste some of the art not to my liking in such a beautiful building.

Stayed here a few times now. Receptionist staff lovely and helpful.Room always clean, could be doing with some of the bathrooms updated.Our shower dripped all night, made no difference on what we did to try and stop it.We had a room on the first floor facing lane this time which was really noisy from 5.45am onwards. The first day, we had all the laundry in cages getting wheeled out while the guys shouted, whistled, swore, and sung to each other. Then the lorry came and loaded them on.The second day, we had the bin men for all the bottles, so we were wakened at 6 am with all the glass being tipped into lorry.Not really what you want when away for a break from early morning rises.Spoke to Receptionists who apologised and said when booking again to ask to be in different part of hotel.