Premier Inn Peterborough City Centre hotel

This is my first experience in a premier inn and i must say it was a treat. Absolutely no complaints. The rooms are super clean the food is delicious and the staff friendly, welcoming and efficient. I was served by Peter who went above and beyond and made my dining alone not so lonely. All in all i had a great birthday. I will be returning. Thank you Peter x

We were locked out of our room because we had booked a premium room and have a baby!!We weren't aware this would be a problem as we had selected a cot when making a booking and hadn't realised it was removed after selecting the premium room. We were happy to change rooms but then were locked out and had a staff member yell at me in the hall while my baby was crying telling me i had to get all of my stuff out in less than an hour and kept saying i'm trying to be nice because you have a baby" not sure how that was being nice and surely they should be nice to guests.. I had already explained that I needed time to calm my baby as he was crying and she kept arguing with me when i was trying to get to my room. Found this extemely stressful and ended up swearing at her

Was my first experience in a premier inn, and i must say it was a treat. Absolutely no complaints. The hotel is very clean and the staff is friendly, situated in a good area, with a beautiful wiew to the river. It's definitely welcoming and efficient. I would come and stay again.

The overall stay was ok. Breakfast was very basic not much options and no vegetarian options only pork. Outside smoking area no seats for disabled customers. Family room only had hot drink stuff for only two people. A mini fridge would be good especially for family rooms when stay longer than one day. Staff were very polite and friendly. Hotel was very clean. I would come and stay again but no have the breakfast.

The hotel is in a good position for city centre.The windows do not open so the room felt very claustrophobic , I understand you cannot have windows opening wide but to have a little air come in would be good , goodness knows what it must feel like in the height of summer !The room was clean .Reception : this lady Lina I believe her name was lets premiere in down ,incredibly rude no customer service what so ever , premium inn needs to up their game if this is who they put in front of house .Booked the restaurant , so unprofessional we asked a member of staff where we order food from and he didn’t know and he worked in the restaurant!!! We then left and and went out for food , if it was not for the two lovely ladies at breakfast Lorraine and Kate who were helpful and friendly we would be saying we had an awful experience in premier inn .Premier inn you need to invest in some serious staff training and customers service skill’s.

This premier inn located right in the centre of Peterborough was very clean, comfortable and the air conditioning was very good too. We slept really well. I do agree with other reviews that the on site parking managed by another company isn’t ideal being approx £12 a night. We downloaded the app on arrival and paid for our parking. Please note that if you leave the car park & plan on returning you will require to pay for parking again. I’d suggest this premier inn is very good for one night, but not ideal for any more due to this parking set up. There is another car park across the road alternatively.

Booked a Premier room. The room was nice at first then it all went down hill. There was a rip in the duvet cover. Asked for it to be changed. Young lady came to change it and then found the bottom sheet and mattress protector was strained as well. So everything was off the bed. Then after the 4th attempt it was right. The bathroom was nice and clean. The only problem was why have they got the handle on the inside of the shower door. Bit weird. Couldn't get the ultimate WiFi to work. Back down to reception. She came me another code but still no joy. When back again she said can't you use the free WiFi??? If you pay for a Premier room you get free upgrade to ultimate WiFi. So not happy about that. Asked if they had de cafe coffee for the pods. She said NO. Just used the necafe satchels. Service wasn't good. When you pay for a premium service you expect to get it. The tea tray had 1 english breakfast, 1 Earl Grey, 3 mint. 2 sugars and 4 uht milk. Even though there was a fridge in the room. Wouldn't recommend a Premier room to my friends and family and it wasn't worth the extra money.

Nice new Premier Inn right in the center of Peterborough so ideal placement for shopping, restaurants and nightlife. The bar is quite expensive at the Premier Inn but very clean and there are many other bars just a few mins walk away. Nice big car park just outside the Premier Inn that works on number plate recognition and costs £12 for 24 hours so is quite reasonable considering the location. One thing to mention was that on the day we stayed it snowed over night and the car park was very slippery in the morning as there was no sign of gritting having taken place. Overall we did have a great stay though so would recommend this Premier Inn to anyone visiting Peterborough.

The staff need to have a consistent approach to how they deal with the allowances that are prepaid before going to the hotel.Despite prices being shown inclusive of VAT on a recent stay our meal allowance of £28 was being put through as £23 to cover this. In a group of 4 and 5 as we were this built up. The glimpse of the receipt that I did see showed the same prices as on the menu. So why, when there is an allowance prepaid are we paying VAT twice?The location has very limited parking and appears to be a free for all with spaces and double parking.Again, consistency in communication was not evident as some of my colleagues paid for parking and some were told that the payment had been pre-paid.