Ernest-Brooks International - Canary Wharf

Michael Logue put forth extraordinary efforts in helping me secure a rental property. His unwavering dedication and exceptional communication skills throughout the process have really amazed me.I initially approached Michael with my requirements and budget, and Michael went above and beyond his duties to liaise with the landlord and reply to email during weekends, and eventually reached a mutually beneficial agreement. His ability to deal with the challenging situations with finesse is truly commendable. Thanks again Michael. I would definitely recommend you to others.

Best lettings agency! Kudos to you Elliot and the team at EB when services used you won't go else wear like me! Brilliant job, thank you guys!

Craig and his sales team has been instrumental with finding us a buyer for our property! Highly recommend EBI!

I wish I could give them 0 stars! I don't understand how this company could score 4.8 on Google Reviews, DEFINITELY STAY AWAY! Things started great when we rented our apartment with them in 2019, but our termination process was the most frustrating experience. Firstly, you can't speak with the same agent as they all churn in a month or two - we had to explain again and again our problem to 5 different people in 9months. And it's not that the new agent takes on your query, there was no communication. Second, they mischarged us, claiming significant sums need to be deducted from our deposit - we had to go through 4years of utility bills to prove they were wrong. Third, it took us 9months to sort out deposit and close our utility accounts (because one provider wanted confirmation from them to terminate our utility agreement). Because we refused to pay those bills in the meantime, we then had to deal with a credit company for unpaid debts we didn't own. This company is AWFULLY MANAGED and I wouldn't recommend it to tenants or property owners until they sort out their issues!!

Great Experience.Craig must be one of the best agents in London. Very knowledgeable of the current market and very professional at all times. All round good eggWell done Craig and the Team

STAY AWAY! They were good and helpful five years ago when renting the flat but right now this company is absolutely terrible and severely mismanaged. Getting your deposit back can turn into a nightmare! Key people in their property management team change very frequently and of course new team members don't know anything about ongoing processes. We had to wait for nearly five months to get our deposit back and they still did not notify one of the energy providers about the new tenants since January 2023 (which is now affecting our credit score because we are getting unpaid invoices). I would give zero stars if there was an option. Geniunely stay away!

Habib at Ernest Brooks helped us through the process to arrange for repair works and reclaim the money from the tenants guarantor. Thankfully, we've now received the money to rectify the damage in the flat and only gained a few grey hairs.Habib also worked a few late nights to make sure that everything was covered for us which was greatly appreciated.So a big thank you for Habib for her endeavours in helping us through this nightmare and his very good work throughout the year when we needed tradesmen to rectify the usual normal issues that arose.

Unpaid invoicesAs my previous review have been deleted, here is another one.This company owes me more than £4k of unpaid invoices.If you are new contractor that wants to works with them, think before you do!I am inventory clerk, property’s inspection have been done and reports provided, and they have shared these reports with landlords and tenants, but EBI refuses to pay.I know there are several other contractors that have not been paid as well, so stay away!They make landlord paid for inventories, but never pay back to inventory clerk.This company must be struggling financially if they cannot afford to pay £4k, be careful and think before working with them.Patricija Gadliauskaite, Elliot from EBI please contact me if you have funds to pay.

Best lettings agency! A massive thank you to Yemi and the team at EB when services used you won't go else wear like me! Brilliant job, thank you guys!Definitely recommend as they have been a massive help.

Manage 3 flats in london for me, international landlord and all very easy and quick. Recommend Elliot and his team and Craig Sales team