Howdens - Brackmills

Staff really helpful

Very nice but its trade only

Just brilliant.

So after having a delivery of half our kitchen goods last week and sending only one person to move them resulting in my husband being worn out helping the one person , I phoned and requested that two people deliver the rest of the goods this week, again one person arrived resulting in my husband having to help. What was the point of this, imagine if I had been here alone I certainly wouldn’t have been able to help.what rubbish customer service.

Very friendly and helpful staff

20/1/23Bought kitchen and quartz worktopsQuartz work top damagedNothing but a nightmareFriendly people butno communicationBut would recommend maybe buyingQuartz worktops from a different supplier really disappointedWith Howdens took us along timeTo save for kitchenWill add further comments23/01/23 No contact made to myselfBy anyone yet24/01/23Still waiting had this installed on the 9/1/23 sink does not fit stillDamages to work topStill no direct contact to resolve thisReally disappointed with howdens installation team terrible communicationBetween departmentsWill update tomorrowIf the owner is reading these reviewsCould you contact me pleaseUpdate 24/1/23 14.16Just had phone call from howdensAsked if I would choose another colourWorktop because they said It could haveSame issues surely there must beSome quality controlSo damaged work surfaces are not sentTo customers damage Is damageWe have chosen kitchen design colour scheme decor sinks fittings kitchen units to match blend with work topsWe orderedIf we had known or been made awareThis was the case we would of orderedOther colour scheme maybe2 weeks on from howdens installationNo complete kitchenOur dream kitchen has turned into aNIGHTMAREWill update27/1/23Told we have to wait till The 13/2/23Until worktop can be resolvedSo waited nearly 6 weeks with no usable kitchen. I’m disgustedPaid 12000 pound on kitchen we can’t use.UPDATE 01/01/2022This review is directed atHowdens installation team SheffieldNot howdens team brackmillsTeam at brackmills are very helpfulBut been let down buyHowdens installation team SheffieldSadly can’t leave reviews directly to them so have had to leave reviews at point of purchase which sadly is brackmills