Kingsway Medical Practice

Friendly and helpful staff. Never had a problem getting an appointment. The building is clean and modern. One thing however is that my appointments would be with different GPs each time. Not a problem for me personally but may be for some.

I have recently joined this Practice and have been very impressed with the service I have received. The online appointments and prescriptions website is very useful. The Recepton staff are very friendly and helpful. The doctors I have met have gone out their way to solve my problems. I would highly recommend this Medical Practice.

He shouted at the doctor because I brought my child to the very sick, they said that even if he was dying, I should ask for an appointment, but this is an emergency case, he shouted at me in front of my child, he was traumatized. I do not recommend going to this racist clinic. It is very bad that I will file a violation case against them and will file an official complaint that they do not respect the honor of the profession

Why does the Radio have to be blaring in the reception? Constant loud noise while people at the reception desk have to ask the receptionist to repeat what they say.

The receptionists are snappy and unhelpful. I moved house months ago and when they decided they had a problem with me they removed me from their register without telling me I just got a letter through the post and all of this while heavily pregnant. My aunts/cousins who have moved to similarly different areas out of postcode" haven't been removed."

I always had positive interactions at the practice, with both receptionists and doctors.

When I phoned their surgery today to speak to a doctor, the receptionist asked me what it was about, then told me a Dr. Crothers will phone me back? When I asked politely how they spelt Dr. Crothers name as I was writing down when they would call me back, the female receptionist cheekily shouted to me through the phone how it was spelt, she then hung up on me before I could ask about anything else. It's not what I was expecting on a Monday morning, phoning in to ask a doctor about a medical problem I had. This upset me. Receptionists are supposed to be friendly all the time to the patients at their Medical Practice and Surgery. They also should ask, if there's anything else I can do for you, not just hang up the phone! I noticed in your question section on Google Maps, somebody asked: When we get letters and texts from our GP to make an appointment to see a Healthcare Assistant or Nurse to review our conditions. Can a medication review be done over the phone? Is this possible, if they don't want us to come into the surgery?

As someone who also works for the NHS I find elements of this practice truly disappointing. It’s hard to tell whether it is one receptionist or more who I have spoken to when they have answered the phone but it is a frequent issue which makes me think it’s more than one person. You are cut off mid query and made to feel an idiot or a nuisance when you call you to asking something. I feel on edge when I know I have to phone and sometimes I avoid it as I know the attitude I will be met with. There is no warmth or care when you call. Most of the GP’s I have dealt with have been helpful but the attitudes I have been met with when calling have been at times quite upsetting. On a couple of occasions I have been calling due to an error which they have made but would not admit and when they finally did i was still met with hostility and a poor attitude. The phone is often not answered throughout the day. The overall experience and service provided is really marred due to the attitudes of those who answer the phone except for one gentleman who has always been helpful and pleasant but unfortunately I haven’t always got him when I call

This is the worst surgery I have ever dealt with. It is impossible to have a conversation with a receptionist never mind try to speak to a doctor. I was moved here by default when my small surgery sold up, it has been awful, I have had cancer and arthritis never mind the usual aches and pains and my care has been very lacking. My elderly father(87) is also a patient and his care is even worse. He had an incident while with the nurse and he was sent out in a dreadful state