Berry & Lamberts Solicitors

I called just before they closed yesterday and spoke with a really helpful lady (didn’t take her name unfortunately), who advised that no one was around to help and to try again first thing in the morning which I did.I spoke with a women this morning who couldn’t have been any more disrespectful and rude if she tried.All I wanted was to understand what the process was and how I would need to go about speaking with someone about a potential boundary dispute. Halfway through speaking she cut me off, told me that ‘she didn’t know what I was advised but I would need to speak with a solicitor and that it costs £195+Vat’. When I then tried to speak to explain the above, she hung the phone up on me.I wasn’t angling for free advice, as I said above I just wanted to understand the process of how I would go about speaking with a solicitor and what potential next steps would look like. I’ve never been through this process before so it’s completely new to me.Safe to say that if I do need solicitors, I won’t be using these guys which is a disappointing after how well I was treated yesterday and initially first thing this morning.I work in customer service myself and we all have bad days, but there’s no excuse what so ever to speak to someone the way she did with me. Let’s hope this doesn’t happen to often.

Eleanor Lister did a superb job handling our residential property purchase. Wouldn't hesitate to recommend.

initial impression is good, a very helpful telephone call with Dawn. I spoke with other local solicitors before choosing this one. My choice was because B&L no longer address letters 'Dear Sirs'. This may seem a bonkers criteria, but in other ways law firms are similar. As a woman in a 21st century democracy with equality laws, I find it very odd that a number of firms continue to use the salutation 'Dear Sirs' and I choose not to work with them. I applaud B&L for having changed this - even if only recently! I look forward to my first consultation with one of the legal team.