Phoenix Hotel

Couldn't fault the staff, super helpful and friendly. and loved the location of the hotel, free parking and we walking into central Liverpool. Was slightly disappointed with the rooms, started with a basement room" (budget) which was lovely and cool with large bed but had a broken toilet

We arrived early for check in and enjoyed a couple of drinks from the bar. We were able to check in earlier than 3pm as our room was ready.Lovely clean, bright and airy room with a fab bathroom and jacuzzi bath!The staff were fantastic and extremely welcoming! The barman opened the front door for us each time we arrived!!Breakfast in bed was an added bonus and a tray of delicious treats to start the day :)We will definately be back!

***PEOPLE STEALING***I travel pretty often for work and I had never experienced such a trauma. At one point I came back to my room to notice that all my things are gone. It turned out that they changed my room, which wouldn't be a problem. The problem was that I realized that some of my stuff was missing. Tracksuit, perfume and watch.I talked to the reception, filed the complaint and nothing was solved.Don't go there if you think you are going to save money, you are not!!!Ps: I hope they will give me my 150£ deposit back because what you see in the picture was not at all my fault.It's funny that I had to be the one paying the deposit, while it should me me compensated for the lost items

The hotel was smart and modern. The staff were great. The room was ok. We had room 1 which had no window and was loud from the fellow customers upstairs and in the adjacent corridor. The jacquzi element of the bath didnt work which was disapointing as we had requested a room with a bath for that purpose but to be fair I am sure it would have been looked at if he asked, but we didnt bother.

Really good hotel, the location doesn't do it justice. Never seen the rooms but reception and bar area are quality. The staff are very friendly and helpful.

Room decor was nice, otherwise, ok for the price that was offered. There is a 150 pounds holding deposit to ensure room is not trashed. Apparently it takes 3-5 days to release the money after you have checked out. Are the rooms not inspected immediately you leave? I assume they book in else person into the room while still holding your money. It’s just ridiculous.

Not good.Room was not at the hotel but was actually a flat, miles away in a run down part of town. The car park was miles away from the room, around the back of some dodgy estate with crack heads outside and stripped out cars.When we eventually found the room, there were dead rats outside the building and skips fill of rubbish. I even filmed a live, huge rat right outside the building at 6am after I was awoken by the noisiest Primark delivery driver who was crashing trollies without a care for over an hour. The room itself wasn't bad, except the sofa bed kept collapsing when you sat up which was very irritating....yes it was set up correctly.I think the worst thing overall was the complete lack of customer service and communication. No reception, no bar, no restaurant, nothing where we were staying.I've stayed all over the world in my 25 years of travelling, been to hotels in over 20 counties and hundreds of cities.....hands down, this is the worst place I've ever stayed!

Like being in a prison with all the bars on the windows looking out onto a wall with Razor wire. Staff would not let us into the hotel until exactly 3pm , this was a 2 night gift but only stayed 1 night , the room was OK but carpets had not been hoovered glitter and sequins on the floor . Sorry did not enjoy at all ..

We had a great experience from booking with Marie to check in with Jacob and check out with Sophie. The room is a nice size, and the service made up for the little things that were missing, like a mini fridge and a bin in the room.The basket with toiletries, face masks, and goodies went down a treat with my little one.Breakfast isn't much of a breakfast, but service by Sophie was excellent. Overall value for money and not too far from the City.

The room had not been hoovered. We had to get help to put the heating on. There was no lid on the toilet, a broken rail of some kind & no shelves to put toothpaste, shaver etc. The bedside lamps were visibly dusty, there were no wardrobes, no drawers & no bin in the bedroom. I woke up at 12.45am to clearly hearing a conversation from above, Claire said you didn't leave it in the taxi