Armagh City Hotel

Really wouldn’t recommend and most definitely will not be back. We arrived and went up to our room to find it unbearably hot. We had a 3 month old baby with us so we had our thermometer with us to check the room was ok for baby. The room was 26 when we arrived and kept increasing overtime. My husband went down to reception to ask for a fan and was at first told there were no fans. After asking again he was told they would look for one. He asked if there were any other available rooms for us to move to. Advised there was a room with a balcony but ‘wasn’t the rate we had paid’. We understand this but the attitude and lack of consideration was not needed. We would have paid for this room but this wasn’t an option for some reason. We went back up to the room and a fan was given but this just blew warm air around the room so we decided to check out later that night and travel back home due to safety concerns with our baby as the room temperature had increased further. When checking out I was told we could have had room with balcony. I relayed the information we were told earlier in the day that apparently we couldn’t have this room due to the rate and was told very abruptly that we should have came down and asked again as they can’t sell the room after a certain time. How were we supposed to know this if not told? The whole service was shocking from start to finish and we most certainly will advise any family/friends to not visit this hotel unless they want terrible customer service.

I'm posting from previous stays. On this occasion just used the gym. It's been a while since I was there but it now looks and feels really dated with rusty machines and worn out weights. CV machines badly out of date.At £8 to use you'd hope for better.

Nice hotel great breakfast let down by an infestation of flies, with no airconditioning you cannot close the windows in the summer. Given a broken fan spent the evening waging war on the fly airforce.

The location in fantastic. The hotel has done quite impressive renovations and upgrades on the rooms. Staff at the reception really friendly and helpful.Good gym facilities and swimingpool with spa.Breakfast a bit limited, I have missed some more options for people that do not eat fried food. English breakfast lovers totally Welcome. No cheese or ham to put on your bread.We would repeat our stay for sure.

I wish to inform the manager of the Reception staff, that I had very good experiences on both Friday last and two further occasions today. On both times I was assisted by one of your staff members called Ashleigh. She was very patient, helpful and Knowledgeable in all aspects of the information I required.R S M

Nice hotel in the middle of the city. Had food in the bar v good, and the staff friendly and helpful. There is a pool although a little small.

Awful hotel, rude staff who refused to allow us to switch rooms even though they weren't fully booked. Food wasn't nice and restaurant staff left me sitting there for over 30 minutes before taking my order but they went ahead and took someone else's order before mine after they had just walked in.

I do not recommend this hotel to anyone. Horrible customer service was screamed at down the phone by reservations. Had to cancel due to partner's disability and absolutely no empathy from the hotel at all. Called ahead to cancel and was assured and promised that I could cancel for free. I even asked the woman to double check for me that I would not be charged for the room. She said no don't worry we wouldn't do that."A month later they charged my bank £140. Called to find out what was going on only to be shouted at down the phone by reservations department "you will not be getting a refund!" I was promised call backs from a manager and never received them. Had they have been honest and told me that I could not cancel for free I would have stayed by myself anyway instead of just throwing £140 at them for absolutely nothing."

Fabulous hotel. Beautiful rooms. Great location, only 5 minute walk to city centre, shopping, theatre and attractions. The food was amazing and the price was value for money

If anything was negative it would be the noise of traffic in the front rooms. We had the windows open so thats our fault. As for everything else. Fantastic. We'll worth stopping here as a base or work place. Food is amazing and there is Guinness Zero 0.0 on draft.Very nice place to stay.