Sunnymead Kennels & Cattery

*EDIT as reply to the business response* It’s a shame to see the attitude towards negative reviews as well. Trying to claim I haven’t used the kennels but only leave reviews for points? What would these points give me? I have left 25 reviews in 6 years, when I’ve had a particularly good or bad experience. If I was after some sort of point system I’m sure the number would be higher. It is definitely the Sunnymead kennels in Telford with a Su Carlin that had the initial contact. I would give my details but given the not so pleasant customer service I do not wish to as I’d rather not have any phone calls or similar from this business. As I stated, clearly a misunderstanding then regarding being able to view the kennels but would never trust a kennels who won’t show you where they keep the dogs. *END OF EDIT*Not the most pleasant experience, I found the different staff I spoke to both on phone and in person quite rude and not even attempting to be friendly. I had understood I would be able to have a quick look at the kennels when dropping my dog off but that was clearly a misunderstanding as I was told no when I came even though there were no other customers. Being desperate as I had to go away for work I still left my dog there. On the day of picking her up I called and asked if I could pick her up in the morning instead of afternoon as I would drive past there on my way home anyway and it would save me an extra hour of driving in the afternoon but was again told no in quite a rude manner with no real explanation. When I did go and pick her up I was slightly surprised to be handed a paper I needed to sign saying my dog was healthy when I picked her up which I’ve never had to do at any other kennels and they just expected me to sign that straight away after just giving me my dog. My point is, even if something was wrong with her I wouldn’t have known unless I did a full examination, unless she was missing a leg. Friendliness goes a long way and thankfully there are plenty other kennels in the area more deserving of the business.

Easy to reach in telford area, nice, freindly couple,our dog knows when she is coming,really gets excited when we drive down road there

First time my cat has been here . Very happy with how she was looked after. Lovely lady looked after her . Will definitely use them again .

A great place to take your cat I don't mind and look after him well and the people are helpful

Nothing but rude no body seems to no who my dog was a family run business your think everyone meets him along side being told I was able to pick him up anytime before 4.30 man on the door was rude again to me and my son when I explained we was misstold times then made to wait 1.15 to get my dog back I understand like anyone mistakes maybe made but still no need to be rude

Fantastic place, friendly took excellent care of my dogs. Good price for the two dogs plenty of space for them.

Thank you to Sue and Alan for your great service , my dogs loved their time shared with you . Will be back .

First time we had left our dogs at Sunnymead. They where recommended to us and we where pleased with the service that we received. Would definitely use them again in the future.Thank you from Lola and Ted and family..

The other Day I posted a Review and wrongly put 1 star when I was rating this excellent couple I have used them since 2018 for my 2 dogs always happy and Booked 2 more stays for later on this year Highly Recommended xx

Our dog thoroughly enjoyed his stay, so much when we went to collect him he decided to follow the owner back inside!