Cross Keys

Table for 11 people booked for 2pm.After waiting 15 minutes at the bar to let them know we had arrived, I was finally told the fridge had packed in last night so they were running late. The manager told us it would be another 20 minutes to be seated and said he was sorry. The pub was packed with standing room only. Not ideal as we had a number of pensioners and a toddler. We  finally got seated at 3pm but were missing 2 chairs.We were a little disappointed to find no crackers or decorations on the table seen as it was Christmas Day.8 starters out of the 11 arrived and were finished before the other 3 had been served. When we enquired where the other 3 where, we were told we hadn't ordered them. (We had to pre order and pay in full 2 weeks prior)! After protesting, we had to show proof. Once proof was shown no apology was given. The other 3 starters arrived 10 minutes later at 3.21pm.The squash, carrot & ginger soup ordered was served as broccoli & stilton with no explination or enquiries of allergies or preferences. When pulled up about it later I was told, quite matter of factly, with no apology, that they had run out.The ham hock terrine was served with a slice of bread and butter, not the toasted sourdough that the menu statedOne member of our group had to leave after the starter as they are a carer, the wait was too long and they had an elderly person to check on.A second member of our group went to the garage next door and bought a bacon sandwich they were so hungry and not a main course in sight.First main course was served to our table at 4.22pm.It was missing pigs in blankets and only had 2 sprouts and 2 small slivers of carrot. It was however real turkey and the gravy was nice.When asked about the missing pigs in blankets we were told they had been ruined overnight. Again no explanation or apology beforehand. Yet again we had to ask for 3 of our main meals as they never showed up with the first 8.2 of these waited for meals were steak ordered medium rare, when they finally arrived both were well done and the chips were burnt. Those meals never got ate. We lost another member of our party at this point, they left hungry and very upset. 1Desserts arrived 5.04pm (well some of them as again we had to ask for the rest). The Chocolate Fondant was served with custard not the Baileys and white chocolate sauce as stated. Additionally, there were no fresh raspberries as written on the menu. The crackers and cheese were missing both the chutney and grapes looking so bland and beige.The coffee/tea and mince pies never arrived. The last 2 members of our group standing finally admitted defeat and left at 5.40pm.Not once did the manager come to the table to explain anything, he left it to the very young servers whilst he raked money in at the bar from non food ordering customers and those of us that had such long waits. Other parties left the pub without any food, others between courses. Tempers were fraid and people's Christmas ruined. There were a lot of tears and raised voices. Never seen anything like it. It was disgusting!!!

Sunday lunch was fantastic, The Beef was falling apart and still medium, Lots of seasonal vegetables. We reserved online and our table had a little chalk board on it with our name. Busy but not crowded for a Sunday afternoon. Very cosy on a wet and windy afternoon. Staff where all very friendly and helpful. Craft beers are available here and the bar staff will help you select one to suit your taste. Overall a real gem on the outskirts of York 20 minute walk but worth it.

Beautiful. Food delicious. We have enjoyed 6 sharing plates for £26.Friendly staff. Thank you.

The pub was very welcoming and busy for a Saturday night, wait for a table was about1/2 hour to 1hour, food was a little over cooked on one meal the other would have been nice if it was hot and freshly cooked, had been standing a while nobody came up to us and asked for feedback on the meal ( the waitress was running around a lot and busy)

Went for a meal ended up with a ccj for parking in their car park never again. Yes it was here 100% here. It was dark didn't see signs or have to notify bar Im parked in your car park not normal. Affected my credit mortgage. Disgrace.

Top marks for a top team. Visiting from Sheffield and really pleased that we visited twice. Lovely staff, so helpful and inviting. Good atmosphere. Great choice of drinks. Had two fabulous meals, fresh, well presented and delicious. No problems with hygiene....really clean place. Management and staff obviously care about their business...and it shows. Will be sure to visit again when visiting York again. Thank you. x

We stopped here for 1 night in Campervan , lovely friendly pub , near to Race course in York.The Cross Keys was very friendly and accommodating.We rang and booked ahead and had a nice evening meal and drinks there , we are vegetarian but there were some nice choices. Staff were friendly and worked hard. It is a dog friendly pub and there is a nice outside sunny terrace with tables.York City Centre took about 35 mins to walk into from the pub, it is on a bus route but we got a taxi back . Thankyou

Working down in York for the week.Happened to stumble into a cracker of a pub. Arrived on Sunday evening at the hotel. Took the 2 min walk along the road to try here for some food and a couple of pints.Very friendly welcome. It was really busy but the staff kindly got me a table for dinner at a slightly later time. Not a problem.Locals were nice and friendly too.The place just has a nice atmosphere about it.The food was excellent. I can't fault anything. Food is that good, I've eaten every night of the week bar 1.The mixed grill is definitely one to try.Like I say, a good honest pub.