Asda Birchwood Superstore

Garlic from China??Second star is for convenient location and very few other better quality productsBut still Asda as other grocers are very poor in England.Go to German supermarkets you'll see more better quality

Lovely big store which has almost everything you need from food to outdoor furniture. It's nice and clean and the staff are all very pleasant and only too willing to help.

DOWN IN THE DUMPS THIS PLACE-I did a click and collect today.After spending over an hour and booking my slot, I get an email from Asda-10 Items NOT in stockAND12 items substituted with stuff that doesn't even resemble what I ordered.If you order a loaf of bread, there's a risk they will substitute it with a mars bar.Stick with Tesco!Order 4142336000785

Early on this afternoon I thought I had a problem with one of the card machine near the main entrance. After going to see the girl on the customer service desk to report the problem. I was told the machine were nothing to do with them. I then ask could I please speak to someone else. She called security over. I was then spoken to the security officer who the told the machine are nothing to do with them and to phone my bank. Whilst on the phone with the bank I said to the security officer are you not going to do anything about the machine, so hopefully what happened to me wouldn’t happen to someone else. He replay in an unprofessional manner was I’ve told once and won’t tell you again the machine are nothing to do with. I think the manner of theses two members of staff was as wasn’t intended and very unprofessional.

Great store and good range of items, knocked a star off as there are never any baskets near the entrance so you then have to go hunting near the tills

Just come to Asda at 4.15pm, before close which is half 4 ( not even closed as I write this review) and they wouldn’t let me in. All I wanted was nappies for my little boy who has run out and a candle!

All shops under one roof, great when you can't walk far

Saw a dog eat its own faeces and go sniffing the chocolate bars along the confectionary aisle. Made me sick I won't buy any chocolate from there in future.

Ordered through Deliveroo. Order picker FOLDED a pizza in half to squeeze it into an already half full bag. This is the third time this has happened on recent orders. Asda are capable of packing them properly, as undamaged pizzas have been ordered and received before, so why have they have decided that folding them and splitting the base (making them impossible to cook without half of the topping ending up on the floor of the oven) is a good idea? It clearly ruins it! Deliveroo did offer an immediate refund, but I'm not ordering items just to get a refund and have it thrown straight in the bin.EDIT:Further to your reply, I'm glad to see that you looked into the poor packing of your order pickers, Chris. The box of the pie is exactly as I would have expected it to have been delivered and is without doubt the one I would have selected myself instore. I mean, who in their right mind would ever expect their food to be in decent condition and not crushed? It's not like food is expensive or anything at the moment and who doesn't just love throwing food away?! Keep it up Asda and Chris... 10/10 for effort(!)