Newtax Ltd

An outstanding company with excellent communication regarding times of pickup and drop off. The best experience of a taxi company. A credit to the owners and drivers.

Booked a Taxi on New Year's Day for a hospital appointment early morning on the 3rd. The driver arrived on time (even with my address being a little tricky to find). He was polite and friendly, got there with plenty of time and was a good journey. Highly recommend and will use your company again without hesitation. Thank you and please pass my thanks to the driver.

I was let down by another taxi firm at midnight after a wedding on the outskirts of Newmarket. One call to Newtax and they sent a taxi out straight away and rescued my wife and I within 10 minutes. Will use them again if I’m in the area!

Excellent service used these during my Treatment at Genesis Care Newmarket- really good tracking app always on time

Would not recommend. Particularly with the App - the amount they charge is over-estimated, leaving you with a mis-matched receipt and an overcharge on your credit card, plus all the hassle of chasing someone to sort it out. Staff are not helpful at all on this.,

This morning one guy took me for exning to fairstead house school at 8.05 it cost me 9.40, I gave him 10 pounds. I was slow a bit to wait for change but he just keep say bye and did not give me any change. Is your all drivers like that keep all change from clients?

App looks good, tells you there are taxis available, then when you get to payment part, tells you there are no cars available.

My driver was 20 minutes late for a pre booked taxi. Went to the wrong location and village entirely. If i hadn’t have called he wouldn’t have arrived as he changed the status on the app to say the customer was in the car when this was entirely false.I have emailed to no avail.

We use Newtax whenever we're in Newmarket and that's a lot and they've always looked after us exceptionally well. Today though a big shout goes out to Paul Bird who was patient, understanding and just a really great guy! Thank you Paul for caring :)

Incredibly terrible experience trying to book 2 7 seaters for a wedding. They got the booking wrong, did not have a any 7 seaters and sent 2 cars 20 minutes early. This does not bother me, mistakes happen and we would have let the drivers put the meters on but what does bother me is that one driver left and the other was so rude, he raised his voice at us and was aggressive. Furthermore, I had no intention of writing a review but wanted to ensure the driver was reported for his attitude. He could have simply knocked on our door and we would have paid for the waiting time - despite it being Newtax's mistake, that does not matter. But what really is shocking is how rude the lady was when I complained, I was accused of making them wait and losing money for local businesses that they could be earning elsewhere and repeatedly told that I was in the wrong (despite texts confirming my booking was correct and the drivers had in fact only been waiting 4 minutes past the booking time). Yes, I was called in the morning but had 14 people in my house but blaming me for any of it is appalling. It is simple. Knock on the door, put your meter on and JUST BE NICE.What a shame 2 people can be like this ruining it for so many lovely drivers we've had in the past!