Hot Tubs Rock Hire & Sales

Fantastic service from our 1st visit, superb helpful advice with no pressure to buy.Very helpful again when we wet tested a hot tub and then decided to purchase the ex display model.The install team were very professional and got it set up quickly and explained all the controls.Unfortunately after about 6 weeks of loving the tub and using it almost every day, we discovered a leak, but the benefit of buying from a local company was that they sent someone out the next day, and found and fixed the issue of a loose pipe quickly.I would definitely recommend this company, the after sales service is fantastic, we definitely feel like our hot tub is in safe hands with this company.

Outstanding service from start to finish. Ordered an awning and had it installed within a week or so exactly as promised. Fitted by the main man (Joe) and his team. It looks great and we've had great comments from the neighbours. Highly recommended!

We hired a solid hot tub for the weekend. Everything about the hire and the tub was brilliant! The booking system, the price, the communications from the team, the excellent delivery guys (especially Bailey who helped carry in our large Tesco shop) and the quality of the tub itself. The collection was made to plan and it was great to see the thorough cleaning of the tub ready for the next customers ( not that we had made it dirty!) A very professional operation. We shall certainly be booking again very soon.

A few years ago, we purchased a high-quality hot tub from this company. Recognizing that a hot tub is a significant investment, we sought out a company that prioritized customer satisfaction. Fortunately, we found exactly what we were looking for. From the moment we placed our order, their communication was transparent and efficient. The post-purchase support has been unparalleled, and their overall customer service is truly exceptional. While there are plenty of companies that may inflate their promises and stroke your ego, if you value professionalism and attention to detail, these are the individuals you should choose.

I visited the Lydney shop, I was looking to buy a smallish tub. It was really nice to be able to look around, have my questioned answered and most importantly no hard sale. I ended up opting for a 5 seater + lounger, the colouring inside the tub is stunning. This tub has a couple of extras ie speakers and ice bucket. Not that important but a nice features. Installation was very quick and went smoothly. I did have one small issue and Joe visited after I finished work, wasn’t expecting a visit at 7pm to resolve the issue. Tub checked and all in working order, faulty outside socket which Joe replaced free of charge.If you want to deal with someone face to face I highly recommend them.So many positives to list a few, no hard sale, you can actually see what you are buying and even have a dip if you want to try before you buy. Parking outside the shop. Quick to respond to questions. Being able to pop into the shop is a big plus, you can’t do that if you buy the product on line.They do say you pay for what you get, if you want expert advice, second to non customer service this is the place to visit.

We visited the showroom recently with the kids. Katie was amazing. She showed us around, explained how all the different hot tubs worked and then let us wander around the velvet living estates shop in our own time. There were so many beautiful products I could have bought them all. Lovely shop, lovely people.

These guys are amazing and the hot tub hire was a huge success, we had loads of fun over the Bank Holiday weekend entertaining 3 12year olds and a 15 year old. A HUGE hit. Thanks and will use and recommend you again.

My niece won a fantastic hot tub and then upgraded her purchase with Hot Tubs Rock and received first class service from advice, through the purchase and going way above and beyond for the install! The hot tub is fantastic quality and the team continues to provide support and advice for chemicals and upkeep of the tub. I've enjoyed countless evenings relaxing in it. Highly recommend the team at Hot Tubs Rock. Local business at its absolute best!