Bannatyne Health Club

This has to be without a doubt the worst Bannatyne Gym in the group ! Rude and utterly incompetent staff, broken equipment and due to overcrowding cannot complete your workout. On top of that the whole place is unhygienic, mould in the changing area. It’s shame the place has gone downhill this much used to be a really good club.

Been a member now for a while due to location. Good gym, most staff don't talk to you unless it's Rachel and Jess. They are the only ones who greet you with a smile and a hello.Has decent equipment. But the gym needs to ban mobile phones. Too many lads training thumbs and taking up machines

Overpriced and overcrowded gym with poor equipment. 1 star for the fact they have electric chargers in the car park but even those don't have standard Type 2 (Non DC) chargers for older EVs.

AWFUL GYM DO NOT GO HERE!!!Staff are bullying and single out individuals and allow others to do what they want. Usually young attractive women get away with what they want due to the misogyny in the gym. Equipment often broken, dirty and unsanitary. Utterly terrible gym, please do not ever spend your money here or any other Bannatynes for that matter, honestly some of the worst customer service I've ever witnessed.

DO NOT JOIN THIS GYM!!! Awful staff in management, constant complaints that barely get addressed, they closed off the complaints line because they were getting too many. Staff are rude and abnoxious, unwilling to offer help of even address customers. Inappropriate relationships between staff on the gym floor, resulting in people getting bullied out of the gym. The only redeeming factor of this gym is the lovely staff that man the desk as you enter, beyond the front door the gym is falling apart, neglecting work that so desperately needs doing and putting those who work out their at risk. AVOID AT ALL COSTS!

AWFUL GYM DO NOT GO!! I had a membership 12 months and was made to feel so uncomfortable i had to leave. Staff are rude, don't do their jobs, mould on the walls covered by paint. Constant broken equipment, utterly the worst gym in Norwich and that's comparing it to David Lloyd which is also utterly atrocious.

The only problem I faced there, was when I tried to subscribe to the gym and unsubscribe. It was a nightmare and it took around 45'! They didn't even know how the system worked. Really bad impression and it was a horrible experience. Other than that, this continues to be the best gym I have ever visited and the staff was very friendly as well. The locker room, WC, equipment, machines were just perfect. The gym is just huge and really clean! I would definitely visit again!

The staff are amazing . Nothing more I can add to that , but the pool area needs money spent on it , metal rail around whirl pool lifting out of ground , steps going into whirl pool loose and wobbly , whirlpool it’s self dirty , sand in bottom , murky water , not that warm , a lot of regulars commented on that also.Ceiling falling down above shower in pool area , all rusty , just needs some attention as this stands out when you go and have a relaxing spa day . Wouldn’t go again , there are other places where you feel your getting a luxury spa day .

Not a reflection of Norwich west just as bannatynes as a whole!I have never felt so disregarded as a human being in my life! I have requested to cancel my membership! Due to ill health and cannot afford the monthly payments due to the ill health! They requested evidence so I sent them my recent visit to the doctors but no that was not a substantial enough evidence! I have to have a medical letter from the doctor which when speaking to them they advised they can’t say whether or not they recommend going to the gym or not but can explain the situation! But however this is 38.40 which is nearly on par with a months membership! Which I am not willing to pay because I can’t afford it! I have never known a gym so unhelpful and disrespectful and when I am fit and well I will be attending pure gym or any other just not Bannatyne!!! I still have to pay for a gym membership I don’t plan on attending!!!