Fish Insurance

Almost a year ago I needed employer insurance urgently and took out a policy. Everything was done online and I don't recall receiving any paperwork. That was fine.A month before the renewal date, I received a load of paperwork with a reminder to renew later this month. Again no problem, but why couldn't this have been done online?I had a query about my policy so phoned them and assured them that I would be renewing. Since then they have called me twice, once informing me to renew and I'm not sure about the second time: I didn't answer.I could do without this harassment and it makes me feel like looking for another provider.

My wife (my main carer) visited shops and filled up our Wheelchair Accessible Vehicle with unleaded instead of diesel.Called fish breakdown who went above and beyond all expectations.Being that the vehicle was stuck at the pump my wife was getting shouted at by a few Neanderthals who suggested she should push our VW caddy (on her own) out of the way despite other pumps being available!The call handler at Fish dealt with my wife's call with compassion and understanding. He called her back on regular occasions to give updates but also just to check how she was doing. He realised my wife was very upset by the experience/abuse she was getting and his kindness restored faith in humanity.Fish Insurance certainly have some good employees who are a credit to the company!

Literally impossible to get hold of. Been trying for 2 weeks, phone, email, web chat. Nothing. Never had any issues before so I don't know why this is happening.

I have a similar experience to the review by Mark Sheene. This is my fourth year with Fish, the first two years were very reasonable at less than £240 with a slight reduction in the second year. I was super happy.I had a small claim with no other party (less than £1600), but despite having protected no-claims the renewal for 2016 came up at £315, an increase of 33%.For 2017 it has jumped to £526, an increase of another 66%, despite having moved to a rural area with no recorded crime and all our other car insurance policies being unchanged in price.I called to query it and it immediately fell to £390. Unable to adequately explain why it was north of £500 to begin with, and unable to explain why it's more than last year. Just the same guff as last year about tax and underwriting rates having gone up by a smidge.Beware also that their cover for a replacement car with hand controls is next to worthless. Their daily allowance for car hire is measly and they don't arrange it, you have to do it yourself. The company they recommended when my car was in for repair was in the Liverpool area and rates were over twice as much as the allowance per day, plus delivery and return on top. So I managed with no car. A complete waste of time, I should have cancelled last year but was too busy to go looking for an alternative.In my experience then, the firm is no benefit to me as a disabled person despite all the hype and I'd suggest just insure with a normal firm that has better rates. That's my move this year (2017) and I won't be going back.Same thing happened with my wheelchair insurance - very happy for a couple of years and then it got more expensive than the composition so I blew them out several years ago.If there was an option to give a zero star rating that's what I'd pick.

Always reliable. Settled a claim when we had car insurance exceptionally well!

Spent hours and hours trying to get through to them today. Very frustrating! Wanted to add travel mobile chair to wheelchair policy - not possible! Paid £27 to insure Kuchall chair - value £2500 - and they wanted me to spend an additional £25 to insure showerchair with value of £500. Didn't seem to make financial sense. Unlikely to renew existing policy.

Withoit a doubt there is room for improvement from their side. Some of them are good and some really lack compassion. I actually felt like I was on trial when I phoned them up in the week, and it was even worse when their claims dept rang me back. It was only a shattered window and one of them was asking me if it was this, was it that after running off some scenarios. When I told her on the phone it was none of them, her response was 'well I have to put something down from my list'. Well give me a better option and I'll answer your question.

i have been with fish for 11 years with 4 polocies. Made no claims. They sneakily put prices up every year by a lot, only for me to have to phone to get a discount. First time i had to make a claim the staff are either ignorant or just dont know their own polocies. Over 5 times ive been promised a call back within 2 hours and never had one. They make the claiming process as difficult as possible changing what evidence they require week by week. As a disabled person they are NOT i repeat NOT a disabled specialist. I will not be renewing any of my polocies with them and i urge all disabled users to shop around before you get caught on fishes hook pun intended

So far so good. They came highly recommended by other wheelchair users. Very simple to take out a policy with and if you email them you usually get a reply within 24 hours maximum.

Hello, I wanted to let everyone know about what seems to me like extremely dubious practices by Fish Insurance, the so-called 'disabled insurance specialists'. I have insured my car with them for two years, the last premium being over £800pa (which I assumed was reasonable due to needing cover for any driver over 25). This year the quoted renewal price was over £1000,an increase of 23% which prompted me to look elsewhere. A search on a comparison website resulted in a price of £268.00 for identical cover (identical save for no automatic European cover which I do not need - and surely cannot explain away the fact that this is ~£800 cheaper)!! To compound this, I have emailed Fish three times and had no reply, or even acknowledgement, whatsoever. Interestingly it was only once I advised of my intention to let others know of my experience that I actually got any response.I know that unfortunately many insurers tend to seek to effectively 'punish' customer loyalty by such practices, but the above seems to me to be in a different league and particularly galling given their active targeting of the disabled market - I personally struggle to actively shop around for competitive quotations due to my condition, as I'm sure many disabled people also do. Their positioning as the 'disabled insurance specialists' maybe lulls people into a false sense of security which I believe to be fundamentally unethical and, well, sad.