Hays Travel Liverpool Lord Street

Went to Flash hotel Benidorm on 4th -11th June with Hays travel Lord st , went into make a comment about the Hotel being an absolute dump,Despite me booking a Easy jet package holiday the lady on the desk told me to go to Speke and complain there.Explaining I booked through Hays and they was my booking, she had the nerve to tell me I wasn’t listening to her and should take my custom elsewhere. Room and sheets never got cleaned once , had to use a hot towel to clean floor myself, Main lift not working all holiday, which was difficult for most of the older people staying there ,lots of complaints by people staying there but not much help off reception, sorry wouldn’t use them again

Been booking our holidays at Liverpool branch for years all staff really helpful and friendly .Jayne served us this time looking at all options and dates to get us a good deal would highly recommend been in again to book for May 2024 with lindsay really helpful again

Fantastic people lovley to talk to book with these they help in every way

Lisa was very friendly and helpful, will go again

Went in to try to look at options for booking a holiday later in the year. I thought that based on these other reviews they could help me find the best deal. Unfortunately the person I spoke to was disinterested and quite unhelpful, bordering on rude. I will take my custom elsewhere.

We booked a cruise in London road shop the assistants were really helpful have kept in touch with us Lisa dawn and all the staff will be going back for anymore holidays thank you

Visited here today querying a holiday for 2024 to Orlando after being advised online that prices will be available for the dates we are wanting. Place was empty and we were told to sit near the window (clearly interrupted her dinner) while they shouted across the store that there’s only a few flights available at the minute. I asked if we could get a price for those and they basically ushered us out the door saying there’s no point! Won’t be going back here, went next door to TUI had a lovely experience there. Shame on the old travel agent who treated us like this, always thought Hays were great! Never again.

Lovely Staff . Very Helpful

Always deal with Jayne so helpful and knowledgeable staff all very pleasant

Didn't book travel services with them, but the Bank across the way recommended them for currency exchange. Tina was so nice and helpful. She even looked for a better exchange rate to give us.