Northwood Sandbach & Crewe

This is the worst estate agency I have ever dealt with. The consultant was rude and trying to belittle me on the phone after me having to chase for an update on my application rather than them getting in touch with me. Also trying to keep part of my holding deposit for “referencing costs”. I would avoid as landlord has now lost a potential tenant and has to keep the property empty longer meaning loss of income and also as a tenant the hassle is not worth it!

I'm really disappointed about that agency. They start making problems from the beginning. Can't properly take the record of the tenants and make wrong spelling on names, even when they got ID. Really poor respons on costumers needs even when you report maintenance issues. On 2 years living in property they couldn't fix thermostat from the beginning, cannot pick up letters for landlord, instead they only interested of inspection and to cheat you on the end. They try to charge you for some issues which have been reported from the start of letting. When I show them proof of issues then they start explaining the person who was dealing with it is already gone and they didn't have any record. Weird cause I have mine with them on email. Overall could not avoid take money from deposit, cause the really want to take something from tenants so they said - we gonna charge you for curtain poles. Those which wasn't damaged but taken down for cleaning. It was enough to fit them back which I told them. They said is to late because you surrendered keys from home and you need to be charged 60 £ for that pleasure. As a tenant can't recommend this agency but if you decided you need to be prepared they gonna charge you no matter what. One star note in my opinion is too good for them.

Fantastic service from start to finish . Professional service with every eventuality covered . Rena and the team always do what they say they are going to do phone calls are always returned. The best tenants are always secured . I’ve been with Northwoods for some years now and would not go anywhere else .

Extremely unprofessional and rude!They never fix anything that needs fixing, even when asked numerous times.Wouldn’t recommend them at all.

Excellent Estate Agent, so grateful for all their support for the last three years. Am someone who is profoundly deaf experience living by himself for first time renting. Their deaf awareness is so good, Cathy, Rena, Holly and so. Forever grateful. I own them so much

We have not rented a house before so it was our luck we found Northwood Sandbach. Northwood are excellent in every way, very responsive, great customer care and service. They treat you as a VIP and valued customer. If you are thinking of renting property in and around Sandbach I would highly recommend Northwood. I would give 6 out of 5 stars.

Left details on two properties asking to view. Both properties they were supposedly waiting for the keys back. But surprisingly they both sold before I even got chance to view. They didn't ring to let me know they were ready to view. Just sold straight away. I'd imagine the estate agent has sold to a friend or I don't believe they have contacted those that had shown interest myself included. Certainly won't be wasting my time contacting these about a property they are advertising. Very poor service.

Amazing service! Laura was perfect from day one and couldn’t have been more helpful! We sold our house in a matter of a week and Laura’s advice was second to none. I’d recommend Northwood any day of the week! Thank you Laura and Sue for all your help :)

Just wanted to say a huge thank you to Rena, who organised a brand new boiler replacement in our rental property, in less than 24 hours (20 to be exact), from the initial emergency callout to the final courtesy call. Superb customer service. Also thanks to your contractor Tony who did the work so quickly and efficiently. 10/10 all round. Thank you

This is the most unprofessional letting agents I have ever dealt with. Calls to the office go unanswered, promised callbacks are never materialise, staff appear to be permanently 'out of the office' and none of the staff know what is going on in relation to various properties as only one member of staff appears to have access to property information. What a way to run an office. Office Manager needs to manage the office. Would not recommend.