Premier Inn Newcastle City Centre (The Gate) hotel

The rooms are a wonderful place and offer maximum comfort. However the TV is smart but can't connect to the Internet.The bathroom is great yet I could not use the bathtub which had traces of human hairs meaning cleaning was done vaguely. The continental breakfast" was terrible for such a hotel yet it cost 20pouds.. No bacon no eggs I bet it was beaten totally on this by an hostel I know which charges just 8pounds for a similar breakfast. You can improve."

Location is perfect. Very center, surrounded by restaurants and takeaways. There's a Oriental supermarket right across the street. We ordered family room, and get a very spacious room with 1 single bed, 1 double bed, and 1 sofabed; enough for 4 people with very affordable price.

Attend regularly on business. Rooms always clean and kept to a good standard. Friendly and helpful staff, good breakfast (although would be nice to see Veggie stuff readily available rather than having to wait for it on order) and a great central location close to food, bars and st James' Park. Nothing exciting, but doesn't need to be.

Great location. Service and room were great.Only thing is that even though when booking you’re told that if you check in before 3 you gotta pay £10 don’t think you will be exempt if checking in 40 mins before 3. They’ll still charge you.

Spent one night at the hotel, on a Sunday in mid October. The hotel seemed to be fairly quiet, based on the number of people at breakfast.Location was excellent, only a short walk from the railway station. The building is very impressive, and retains many interesting architectural features from its original days as a Co-op.Check in was quick and friendly. The room was clean and comfortable, and everything worked as it should.The staff member in the breakfast room was courteous and welcoming. Good selection of items on the breakfast menu.Would certainly stay here again.

Really enjoyed this hotel. Great reception area, terrific room with an excellent ensuite bathroom area that was well appointed. Very comfortable bed. Breakfast was excellent as well with plenty of choice - full English or continental. Terrific location for where we were going to the theatre for a comedy performance. A little more information concerning the proximity of the car park dedicated to the hotel would have been helpful.

Enjoyed a couple of nights here recently. Lovely big room, comfortable bed. Handy for the city centre - shops, bars restaurants.We had one small issue with the room which Marcellus on Reception promptly sorted out - thank you so much Marcellus!We would not hesitate to stay here again.

Upon arrival the reception staff were less than welcoming, in fact we felt like we were interrupting. And that was the story for the duration of our stay. However, things were good in the restaurant area. A particular call out to Andrew, Willow, and James who were excellent, and very friendly and helpful, despite been busy.Our room was large and clean and comfortable, and the ability to get extra tea and milk from downstairs without asking was a great idea. I am not a fan of having to ask for your room to be cleaned every day, this should be part of the package you pay for, not an additional request. When you do ask we had varying levels of cleanliness. One time our bed was left unmade, but we got extra towels. Then our bed was made and everything was nice and clean. So it depended on who did your room.We had breakfast every day and dinner twice, and apart from one morning when there was no bacon and the scrambled egg looked black, the food was excellent and plentiful.The hotel is within easy walking distance of the main areas of the city, and I'd recommend going on Toon Tours, and the short train journey to Durham.Upon closing, all the hotel needs to do is ensure staff are doing the right thing as in the names given, to get top marks.

Mixed reviews.Pro; good location, large rooms and great breakfast and meal deal for tea. Tasty steak and chips.Cons; asked for service for my room twice and neither time was done.