Kerala Taste - Online Indian Grocery Store UK

Very good service , well packaging and on time delivery .super satisfied

I order groceries from Kerala Taste on a regular basis. This store sold me a onam sadya for two people  which was supposed to arrive the day before Onam .The sadya was never brought. The customer service department never responded. I paid £47.00 for the item. This morning, I noticed that several other people had commented on their website about similar experiences. They removed the product from their website and the comments vanished. I guess they are back in the good books and need not discuss refund with customers by doing this. I am posting this in Google with a hope that this comment will not vanish.

Worst experience. Contacted them to cancel the order but they ignored. I won’t recommend this business. Ignored mail/ chat and WhatsApp messages.

I am sharing my disappointing experience with Kerala Taste Online Grocery, as they have not responded to my request to return bad product. The lack of customer service from this company is concerning and makes me question their dedication to customer satisfaction.I ordered some products from this company, expecting to receive quality products. However, I was disappointed when the items arrived in poor condition and were unfit for consumption. I contacted their customer support team to explain the situation and request a return or refund for the substandard product.I didn't receive a reply to my email, so I attempted to contact them through their chat service and telephone, but didn't receive any response.I strongly advise potential customers to exercise caution when considering Kerala Taste Online Grocery as their online grocery provider. Their disregard for customer concerns and failure to provide satisfactory customer service should not be taken lightly. There are numerous other reputable online grocery services available that prioritize customer satisfaction and have a more efficient system in place.

This online supermarket is a great option for anyone looking to purchase Kerala-related groceries from the comfort of their own home. While they don't offer fresh produce like fruits and vegetables for delivery, they do have an impressive selection of other products available.I was particularly impressed with how well the frozen items were packaged for delivery. Each item was packed with ice cubes to ensure freshness during transit, which shows the level of care and attention that Keralataste puts into their deliveries.When my order arrived, I was pleased to see that everything was in great condition. The quality of the products was excellent.While Keralataste may not have everything I need, I appreciate the convenience and reliability of their service. Their commitment to delivering quality products in an efficient manner is evident, and it's clear that they value their customers.I would definitely recommend Keralataste online supermarket to anyone looking for a hassle-free way to purchase Kerala-related groceries. Their selection of products, attention to detail, and commitment to customer satisfaction make them a standout choice in the world of online grocery shopping.

Had such a terrible experience for the first time with Kerala taste. Have been waiting for my order since Thursday. They informed it was delayed due to holidays. Have been asking for refund since yesterday, it has been delayed till now. They’re saying they processed the refund, but I haven’t got any confirmation email from them. Such a terrible experience and I am really worried as the money is being held for 6 days now without any proper servive and response from their end.

Honestly, I'd never recommend this site to anyone, it doesn't deliver properly, they gave the paid items to a nearby shop, they say we couldn't be reached when they arrived. We were at home and no miscalls were received. A land phone was available on the building, so no calls were received on it either.. An organisation with a very irresponsible attitude. Trying to grab as much money as possible

Half of my order was not sent out. What i did receive was very tatty and beaten up. Tried to contact them to ask for a refund for my missing items which were just over £10 but no response. I do not recommend this retailer.