Timpson Locksmiths and Safe Engineers

Convenient location, but over 3wks to cut a key and sent, promised a call but twice they failed,

Some time they do a good job, this time they re, repaired my soal on the right shoe.

Bad experience at Timpson's Rustington today again. Have used other Timpson stores in the past and found them to be a lot more friendly and helpful than this new store. They are based on the ground floor (car park level) of Sainsburys Supermarket. They are convenient for getting keys cut, while you are doing your shopping, because obviously there is free undercover car parking here. But they are very very expensive, compared to other local locksmiths in surrounding villages and towns.A standard Yale type of key cost £8.00, and the key was made out of a lightweight metal, so time will tell how long it will last.They also have an in-store photo scanner/printer service, as well as the usual shoe cobblers service. I have never had a good customer experience here. The two staff that I have dealt with I have found to be both rude and somewhat obnoxious. And based in what could be described as an affluent area, the likelihood of repeat business from me and my family is zero.They advertise that they are 'Car Key Experts' and even have an advert outside of their store depicting a modern car key with unlock buttons etc. However the description of 'car key experts' could not be further from the truth, and the is very misleading. They are only able to read an existing key and reprogram a new key but a blank key only, i.e no buttons. I was recommended Timpsons by an OEM key fob manufacturer. They did have the correct piece of equipment but the store manager seemed to imply I was asking him to do something untoward in order to reprogram my key.The Manager 'Danny' is one of the most abrupt, and horrid / non-customer facing individuals I have ever had the displeasure to meet. With a store full of customers he made us wait, while he discussed some kind of problem on the telephone with his head office, causing one customer to walk out. In my opinion he did not sound very friendly on the phone either. I had phoned him earlier in the day to discuss my key, and he became quite aggressive when I questioned what service he could provide.Overall I would not recommend this store.

Down stairs at Sainsbury's rustington. A good range of services including shoe repairs, keys and locks, and dry cleaning.

Absolutely useless ! Go elsewhere

Very helpful staff

Brilliant service. Went to get a key cut, took all part of 2 minutes and done. Reasonable price too!

Excellent, prompt service and customers friendly approach.

Easy to print photos here

Quick and friendly service