Twilight Zone Engineering

OMG!!! I had the most insulting experience with one of the staff working in this store, first I tried to open the door which was already open, the person came towards me shouting “how do you open this door, you should stay outside the store” l said l have appointment to fix my MacBook, he took my laptop and ask me to explain the problem with my laptop while am standing outside the store, the way he talks to me was very rude and finally he refuse to send me the quote for the service, and the reason for not providing me with the quote is because he is busy!!! Then he end the conversation by shutting the door in my face!!!

Fantastic service, I much preferred dropping my device to Twilight rather than a busy Apple store. My expectations were very well measured with regards to the time frame of my repair, but Twilight managed to turn the repair around at a faster rate than they initially expected which meant I wasn’t without my device for too long.

Thank you for my experience to date! I received a high quality service from George from the Twilight Zone Engineering team, he supported in understanding my needs for the IMAC device and provided additional advice to answer all my queries. He has a supportive and professional mannerism & went out of his way to support. I was also so surprised with the quick turnover. The service has really exceeded my expectations and I look forward to using my fixed IMAC. Thank you so much for your help!

After almost soaking my laptop in orange squash, Twilight quoted me much less than Apple to repair. Took them much longer than expected to complete the work - was told 3-10 working days, but ended up being just over 3 weeks (waiting for a specific part). However, their service was very professional and informative with a really helpful attitude. My laptop is now in absolute PERFECT condition, and feels brand new. Will hopefully not need to see them again, but if I do, they will be my first port of call.Thank you.

Great experience. Fixed my 2016 mac and it feels brand new now.Great service and very friendly.Only thing was the covid protocols are fair but just strange when you can’t be comfortable in the store and have to do everything from the doorway it just isn’t welcoming (no other covid protocols like masks or whatever so this seemed pointless).Great service though and would highly recommend for quick and efficient repairs.

Very friendly and very professional people. Fixed my Mac for a very reasonable price.They changed the hard drive on my Mac and migrated the data even though i was not expecting this. Excellent service. Thank you so much to the team for migrating my data.

Just amazing professional service. They were able to fix my 7 year old Macbook Pro when Apple could not. Parts are genuine and the service itself was superb and professional. The people there are very polite and friendly! Shoutout to Andrew and Nelly for answering all my questions about the repairs :)

It’s great to know that there are alternatives to walking into an Apple Store to change a battery on my iPhone 11. But these guys don’t know how to talk to customers, as pointed out by other reviewers these guys can be very rude and aggressive at the door. Not sure I would get this type of customer reception at Apple. I had an appointment booked for 1400 hours, turned up at 1330, rang the doorbell and spoke to a chap who said they were on their lunch break. Obviously in a normal Apple Store I would just hang around browsing some gadgets but here they wouldn’t let you in and I was rudely shouted at by another person from within the store in an insulting demeaning tone that a 1400 appointment meant just that and started arguing about what was discussed when I made the appointments. The door was slammed behind me after I was advised to hang around on the footpath because I was 25 minutes too early. Parking is an issue in that street so I hung around for 25 minutes and then reflected upon how I was spoken to so decided to not return to the shop as they made me feel quite uncomfortable. There is a reason why we have Apple Stores, these guys need to learn some customer service before learning to pretend to be Apple. Really disappointed as I do like supporting local businesses.

This is the absolute perfect place to take an ailing Apple computer and get it returned like new. I am extremely pleased with the service I received. Forget taking your computer to the Apple Store, these guys know their stuff and you will be charged a fair price for a brilliant job and learn something technical along the way.Thank you guys,Maggi Merritt,Berkhamsted

After spending a lot of time trying to repair my 2015 Macbook Pro (The internal SSD failed, and I was unable to replace with a 3rd party SSD because my OS wasn't upgraded high enough) I rang up Twilight Zone. After explaining the situation, they did a fantastic job upgrading the OS and installing the new SSD drive for me. Now works good as new, and the cost was more than reasonable. Very happy and would reccomend!