Mackenzie Hodgson

First Class Hassle Free Service

Strange organisation - Not bad for the initial insurance for an old VFR (£180 approx). Went to change the bike to a new T7 and the quote to change the insurance was an additional £634. I decided not to take up the offer and asked to cancel the policy and for a refund based on the remaing length of the policy, some 10 months or so. That is still oustanding as they first quoted one price and then changed their mind reducing it to a paltry sum. Still awaiting the reason why from them.Didn't expect this sort of business method form these guys.

Garbage. Swapped my Tuono 660 to the RS660 and the premium doubled. It’s the same bike with a bit more fairing!! Charged me £30 to make this change plus double the premium. I then added my private number plate and was charged another £30. In total I’ve paid £530 for a yearly premium that should cost me £250. I’ll never insure with them again.

Very poor customer service

Useless.on the phone for over an hour trying to get through, gave up .tried the next day ,took 30 mins before anyone answered.would not recommend.

Worst insurance company there is , if you try to cancel or leave they will send you fines and after fines and just when you think you paid them all you will get a letter saying you owe them more