The Living Care Group Ltd. - Head Offices (not medical clinic)

Very disappointed. I paid £240 for my family members for Express fit to fly swab test and results were supposed to get between 1-3 hr. However, one of my family members still not got the result after 4 and half hrs later and I rang up and spoke with the receptionist and explained the situation but I was told the result would be ready by 6pm. That is absolutely unacceptable! I paid £240 for speedy Express swab test that was almost twice price compared with normal test and the staff seems like she didn't care and neglect patient's request. So it made my family members extremely stressful and anxiety at the airport on that day. It's obliviously that staff of Living care lacks of the knowledge of this kind of vital information.It's shame that they don't realize how important of this kind of test for patients. I posted this for people who likes to take a such crucial test in future please always read reviews in advanced and avoid this happen again.It's not worth at all for what I paid for. And I will recommend Whitehall clinic in Leeds city center, they are way much better and professional with outstanding quality and service than Living care at cheaper prices!

Had an ENT appointment here a while ago where I saw the “specialist” for all of five minutes (over two separate visits as I had to have a hearing test in between!) She diagnosed me with “using a computer”. Not sure where they find these people but they’re certainly not specialists. A total waste of my time and money to get there, I definitely wont be returning.

Awful customer care. Gastro appointment received after a 13 month wait for my deaf daughter. Thy have given her a telephone appointment; which she obviously cannot hear. I have complained on 3 occasions and not received a response from Living care. This is despite me suggesting alternatives such as a video call with close captioning.

I booked for my baby girl as I thought she could be tongue tied. We saw an absolutely amazing tongue tie specialist who made us feel so at ease. He was super lovely and very professional , he assessed her and confirmed her tongue tie and went through all the information we needed. We never felt pressure to go through with the procedure however we felt it would benefit her massively as she was struggling with her feeding etc! It was done in seconds and honestly I couldn’t believe the difference in our baby! It was an almost instant fix so I cannot thank you enough. Amazing would 100% recommend. Also a great price for a private service

I attend the practice to have my babies tongue tie cut, the consultant and his assistant where brilliant very kind and caring, I was informed of all the details and aftercare needs. My baby was in and out within second and able to feed right away.

As others have mentioned, this company was recommended by JET2 so we ordered our Covid tests early. Got the email to say they'd been dispatched but 5 days later nothing had arrived. Very difficult to contact them and they basically said I should receive it very soon. In their defence they did agree to a refund. Would have had to cancel the holiday but luckily we decided to drive to Newcastle Airport and use the company there instead and got our results the very next day.

The whole experience from initial contact to the procedure was excellent. All staff were caring, friendly and professional.

The staff were so incredibly helpful and helped put me at ease before my MRI. Really positive experience and they were so patient to give me time needed to get comfortable as I’m anxious about MRI scans. Thank you!

My wife had colonoscopy today by Nicholas burr. Made her feel totally at ease and everyone was so friendly and helpful. She suffers from panic attacks yet everything went smoothly and she came home happy it had gone so well.

Had excellent care including beforehand and on the day. Arrived slightly early but was shown into pre-op room immediately. Well informed throughout and the nurses were very caring. Thank you!