Bond and Wilkes

They did 2 fitted wardrobes for us. Excellent work, they estimated to do it in two days and they did it in one. Top quality product.

We moved into our new flat on Friday and for very next day, Saturday, Wardrobe Magic(now they are Bond and Wilkes) was invited for consultation. We needed fitted wardrobe badly because we did not have any storage for our clothes.Our first meeting with Wardrobe Magic went pretty smoothly, Andy, who represented company, arrived on time, collected all requirements, made drawings and we straight away agreed on the price and time line. The main reason why we did not look any further was promised timeline, Andy promised us to deliver in full by end of June 2016, but also he indicated that possibly everything will be done by 15th.The agreement was the following:We make first payment to start manufacturing of required materialsWe make second payment to get all required materials delivered to our propertyWardrobe Magic completes installation in fullAfter inspection and quality check we make final paymentWe received a call from Wardrobe Magic next Monday and made our first payment. After payment was made, we received confirmation that was saying that promised delivery date was only provisional date. We noticed that, but did not get worried, everything was going pretty smoothly and what we could do - first payment was made and first ever documentation we only received after that payment.We have been promised that all materials will be delivered on certain date and before that date we were asked to make a second payment, which we did. Day before promised material delivery date I chased them and been told that doors were damaged and everything will be delivered within 10 days. At the best we were looking first-second week of July instead of agreed end of June. Everything could happened and we agreed to wait. In 10 days I had chased Wardrobe Magic again and been told that delivery will take another week or so... I mentioned that this is not what we agreed, we agreed installation to be completed by end of the June and now we were looking into getting everything in third week of July or so. Wardrobe Magic replied saying that nothing like that was promised and end of June was only provisional date. We had heated discussion, but what we could I do, we had to wait.In a few days they indicated that everything has arrived and we needed to put in writing that final payment will be made in full. We said that we will not promise them anything until they deliver what we paid for - since we made two payments all materials had to be delivered without any questions and further demands. After that they refused to deliver materials that we paid for and demanded a final payment that by initial agreement had to be made after completion. After another round of heated discussions Andy said the following:We did not agree how the installation should proceed. We agreed on the 40%

We chose Bond & Wilkes after a recommendation from a family member who was happy with their wardrobe installation. We were perfectly happy with the entire process from quotation, delivery and installation. We will happily refer friends on to this company.

Their customer care is poor and their attitude coward. They don’t deliver what promised and leverage their position to abuse their power and be careless without paying the consequences.EDIT AFTER OWNER’S REPLY:The owner is lying.1. The floor was agreed during the sale process in words. The drawing does not show whether or not the flooring would be there. I have a copy. They lie.2. The marks were reported the evening I came back home, via email. The wardrobe was installed in my wife’s presence during the day.3. Their fitter left damages in two of my house doors and two walls, plus a smell of cigarette, reason for which he also took too long to install stuff.4. The top of the wardrobe was damaged. They did not replace it. They repaired with a wood filler. And didn’t even provided a discount for selling a refurbished piece as if it was new.5. We didn’t get the money back because the card is in my wife’s name and she didn’t want to proceed because she doesn’t like this kind of quarrels. We never filed the claim, it’s not like we lost the claim.6. The owner with his late reply to this review shows how dishonest to the core they are, taking the time to lie in the face of everyone here even after so long after the facts.