Margaret Duffus Leasing

Rented a flat from margaret duffus for 18 months. When I moved in there was a damp spot on the wall that I was told would be tended too. 10 months after reporting more damp spots, I moved out as the flat was uninhabital due to the mold issue from water ingress. Was told repeatedly that it was not mold (though no one ever came by to check) and continuosly sent pictures. Margarette Duffus said that they had contacted a roofing company to inspect but I never heard from them. Had to evacuate the flat several weeks before moving out since the mold was severly affecting my and my partner's health (when he visitied). Went back to clean the flat the best I could considering going in there caused rashes and severe headache. Even still, half my deposit was taken due to a couple smudges of kitchen cleaner on the cooker and a slightly dirty microwave. A further maintance fee of 40 gbp was also added to cover the cost of screwing a door handle back in that had obviously been re attached multiple times judging by the holes behind the handle itself. Half my clothes, textiles and bedding had to be thrown out after since they were infected with mildew from being there (even after vinegar soaking, washing and tumble drying ALL my clothes at least 5 times). Would not recommend renting off of margaret duffus.

At the beginning of our tenancy I never would have thought I’d be writing this review because everything was carried out so professionally initially. I wish I had read these reviews before going ahead with the tenancy because as soon as we handed in our notice to move out (after over a year) the way we were treated was shocking, and seems like there’s a real pattern with this company when I read some of the other reviews.The last contact I got was from Tracey who called and proceeded to shout at me over the phone, despite explaining I was in work and in the middle of my office (and that my colleagues could actually hear her from their desks) she still wouldn’t lower her voice, and I ended up having to hang up on her.When it came to the £900 deposit we ended up having to dispute their huge list of claims they made (again I see from the reviews many others have had this same issue) and eventually got our deposit back yesterday (mid November) when we moved out at the end of May, so as you can imagine after 6 months of waiting for our deposit to be returned I wanted to take the time to warn any prospective tenants!

I have contacted this agency for enquiring/viewing a lovely flat in Aberdeen. We agreed to do an online viewing, but on the date, the agent never called or emailed a Zoom/Meet link.I contacted the agency A FEW HOURS later - no communication from them during this time - to ask why I haven't been told the viewing was cancelled from their part and Amy informed me that they had to reschedule because of denied access.They offered no explanation as to why they haven't called or emailed to let me know.I asked the agency to reschedule the viewing (via email) and their reply was that they don't do online viewings anymore. When I asked for an in-person viewing, the agent came up with another excuse, saying that all their slots are now booked - misteriously so, given that I asked for a new viewing immediately after they cancelled the first one.If you're on the market for a property, don't waste your time with this agency. They are highly unprofessional. Reading now other reviews and how tenants had trouble getting their deposits back, I guess it's a good thing this viewing and tenancy agreement didn't go through - I have no interest in wasting time and potentially money to be treated with utter disrespect.

Cathy and the team have been a great help over the years leasing my flat on Rose Street.They are knowledgeable, proactive, friendly and forward thinking. Their communication has always been superb, and they have always found me great tenants in no time.I’ve now sold the flat but I’m delighted that the team have been appointed by the new owners to look after the flat and the tenant ongoing.There are great advantages to using a professional agent and I would not hesitate to recommend Margaret Duffus Leasing.

After a year of house hunting through difficult times, I know everyone's feeling the challenges of Covid 19. However, after the 7th poor experience with Margaret Duffus Leasing, I decided I don't have anymore patience for this agency who on the phone setting up viewings are friendly, polite and engaging but come to the viewings its like Jekyll and Mr Hyde.I have been hung up on two video viewings (one at the wrong property) and never called back. Never called at all as the agent just never bothered to show up for an appointment. Agent called me a hour after the appointment was scheduled to do the viewing as someone in the office wrote the wrong time down. I had a viewing cancelled a minute before the call was to take place by someone so keen to get off the phone all I got told was the viewing was cancelled - good bye. No offer to re-arrange (and the property was still on the market). I've had to chase so many times I know the number for the office by heart.I have been told one thing the landlord taking in multiple offers to review only to have the first accepted. I have been told I can apply for a property unseen then when calling to make a deposit payment the property was gone (when it was not even available to view). A landlord changed his mind at the very last minute to do something else with the property entirely.I am starting to feel like I have had every excuse under the sun in attempting to view properties with this agency. I've never met them in person, but I think if I wonder if they would even come to the viewing.The only positive thing I can say is Monica at the office is incredibly lovely. She very helpful and willing to answer any questions about properties and does come back to you very quickly from Landlords with answers (I ask about pets a lot of the time). I just think there has been a breakdown with the viewings side for my personal experience.

They are difficult to communicate with and you have to keep following up to get anything done. Even when something is done it is not checked and other problems come from it. Extremely frustrating and demeaning.

I honestly wish I could leave less than one star. This letting agency is shocking. I strongly recommend you rent from literally anyone else in Aberdeen! I also encourage you to look at other reviews, they are notoriously bad with tenants.The list of miscellaneous and bizzare charges after we moved coincidentally amounted to our entire deposit. Not only that, they regularly harassed us with rude and condescending emails, and invaded our privacy with unscheduled inspections whenever they fancied. They also tried to evict us in the middle of a pandemic when the entire city was on lockdown, and had the AUDACITY to keep requesting items from us after we'd moved that were not on the inventory. We were treated as though we were so far beneath them from start to finish. Absolutely devoid of any empathy, personability, or professionalism-- happy to see the back of them!

If you rent from this agency, please be aware that they are far more thorough than most letting agencies. We have never lost any of our deposits when renting with other agencies but had nearly £200 out of our deposit for cleaning and wear and tear, which we accepted for the sake of ease. If I can recommend anything, it would be to get a cleaning company in who provide guarantee of deposit return. That will save you a lot of time and probably money!On the other hand, we have only experienced friendliness over email and phone. We can’t fault the people we had communication with throughout our tenancy.

I used to think leasing companies are over protecting owners against tenants, but this company proved it wrong. They don't care about any of the sides.They dont care about tenants nor property owners. Always on annual leave when contacting them and never responsible for anything.

We were tenants for 5 years. The costumer service was exceptional. We didn't have any problem at all during the tenancy, but we tried to keep the property in good condition.Our landlord was amazing as well, especially at the end of the agreement.Miranda and all the previous agents were so kind and helpful.