Eterna Home

Great customer service. We bought some garden furniture, which was delivered within a week of ordering. There was a slight issue with the wrong table being sent, but the correct one was delivered the following day. The staff couldn't be more helpful. Would definitely use this company again in the future.

Outstanding customer service as it should be - kudos to Scott!Unfortunately the furniture we ordered wasn't exactly what we expected and despite assembling it, Scott was extremely empathetic to our dilemma. He promptly arranged for the pick up of all three items and refunded us the full amount without any fuss. Responsive, accommodating, friendly and customer focused, I wish more companies would operate like that. A strong recommendation from me and you'll have my repeat custom.

I was really disappointed with the after care from Eterna. My extendable outside table had a manufacturing fault. I reported the issue, after several weeks of badgering email Eterna sent out an engineer who could not fix the problem and reported a replacement needed to be sent. I’ve been chasing ever since. 5 months later and I’ve had enough, I’ve never complained openly before but after spending so much I expect a proper service. Thoroughly disappointing.

Terrible service. Ordered in May, it's now September and they still haven't been able to deliver the garden furniture. No communication from their team (30 mins to an hour waiting on the phone before they pick up), they kept saying it's out for deliver every-time we called. We finally got an answer in September saying they couldn't complete the deliver! We cancelled the order and we're in the process of getting a refund. Another terrible process which no-one seems to know what’s going on. Terrible experience

Ordered garden furniture & paid in full. Waited 6+ weeks, receiving excuses that their delivery partners were being changed. Eventually took delivery. One chair badly damaged so needed to be returned. Noted several other substandard products on delivery lorry. Overall quality dreadful. Seen better woodwork in a Year 12 woodwork class at school. Bad joints, split wood, holes filled with filler, various dents, gauges & chips, surplus glue not cleaned away. Product received DOES NOT resemble Website pictures. Disappointing & not worth half the money we paid. Steer clear! PS don’t pay the £49 table assembly fee, it took the driver less than 5 minutes.. Cannot recommend

We order garden table with 6 chairs, very good quality and we are really happy with it. Everything arrived accordingly, except the cover for table that we order same day and we still didn't receive it.Update: after 5 months we still didn't receive our table cover. Many emails sent and lately no reply - we ordered from here because, only because of the table cover.Another update: they flagged my review as not being based on a genuine experience"!!! They have reached a new level and 1 star minus!! So my £80 paid on a water proof table cover not received

Can't speak highly enough of Eterna. Great customer service. From placing of order through to delivery. Kept informed of expected delivery time. The driver was excellent, sorry I didn't get your name, but thank you. Furniture flat packed but it was assembled by the driver. I would definitely recommend this Company.

I ordered table chairs and parasol in May and after approx 20 emails and phone calls with false promises of delivery I was sent an e mail on 20th September just saying I am not getting my order and a refund, my order was going to Scotland and I paid extra for the shipping so I think the service I received was shocking. Beware of false promises and a shocking service.

ordered a garden furniture set from their website in early August. From the start they did not give the most professional impression; I received no notifications of dispatch or delivery timescales, so I had to call for updates.When our furniture set arrived ten days later with a parasol missing, and Eterna followed up with an email advising me my order was complete, I lodged a complaint requesting a credit of the cost of the parasol as a goodwill gesture. I received a call back within 24 hours agreeing to this, so I sent my bank details for payment. I did not receive payment or a response.I called in early October, and a director took my call who advised me that they had sacked the customer service operative for being too generous to customers. He requested that I resend my follow up email to him, which I did and I received no response.The parasol eventually arrived several days later: to our billing address (our old first floor flat with no garden) rather than our delivery address. I advised Eterna the following day that I had made the 40 minute round trip to collect the parasol, and requested an update on my complaint resolution.I have still yet to receive a response. When I have called to chase up, I am always told 'somebody will give you a call back'. I'm still waiting.The only reason this is a two star rather than one star review is that the furniture itself is quite good. I'm a first time buyer, so I may well have ordered from Eterna again if their customer service had been better. Unfortunately this experience has been really poor, and when I've spoken to Eterna on the phone they've blamed everyone but themselves.