Well Pharmacy

I have been going here for years and the decline has been a sudden one. Yesterday I had to go to see if my prescription was ready (the phone is never answered) and was told ‘it’s not been ordered’. After a very confusing conversation with a surly and uninterested woman, it seems that you now have to order repeat prescriptions yourself through the nhs app. I could do this but what about the many older customers! I was never informed about this change and to then be treated like it was my fault was the final straw for me, if I could give zero I would.

Unbelievably BAD …customer care is minimal and their organisation of prescriptions is awful.

Would give zero stars if I could… prescription issued on a Friday, told would be in stock Monday & I’d get a text… no text was sent… spent all Tuesday morning trying to phone… no one answered. Disgusting service… I’ll be going elsewhere from now on and suggest others do the same!

Asked to leave pharmacy because I wasn't wearing a mask, coloured hair lady did serve me outside, but why are these still enforcing a mask policy when covid is now officially like a cold and masks are proven to be 95% ineffective? Would they make old people wait out in the cold just to abide by their silly rules that have no scientific or even logical basis?

Pharmacy didn't open at the time it was meant to be open. I was stood outside with other members of staff waiting to go in. Didn't open until 38 minutes past, and even when they did open, all they were doing was gossiping about another member of staff who was not present about piercings she has in intimate places. It's absolutely rude and within ear shot of a customer!!! Feel sorry for the lady being gossiped about!!After a mess about they couldn't even help me anyways, glad my gp hasn't honoured my request to change to this pharmacy (only reason is due to the times it opens being more convenient (if they actually opened on time!)) went back to my previous pharmacy despite it being further away from home and was dealt with professionally, can't say the same for this place.Not even an apology for opening late may I add.

Why does nobody ever answer the phone here. Its so annoying

No one answering phone lines. Pharmacist does not have any jurisdiction over other members of staff. Staff run rogue being rude to members of the public. Was spoken so badly too by a person called Rahim. Asked pharmacist to put my repeats onto spine so I can get them at another pharmacy, so never have to go in again. A week later this has not been done. Appalling. Spent 40 minutes and still not sorted .

Was waiting outside for over an hour for my prescription, when I finally got hold of someone to ask about it, was told the pharmacist dealing with mine had gone home! Wouldn’t have minded if they’d said they were busy so come back and pick up later. No apologies whatsoever.

Prescription sent to pharmacy in error as it’s sometimes not in stock. I’ve been phoning for the last 4 hours to find out if the prescription is available but no one is answering. No point making the trip to collect it if they don’t have it! Looks like it’s been a problem for a lot of people.

Tiny pharmacy at the bottom of Cobnar Road. Staff are ok although probably under quite a lot of pressure at the moment. I always get the feeling I'm a user, not a customer when I got to pharmacies, not sure why.