State Fayre Bakery & Coffee Shop

Ordered To Good To Go bag and a collection time was 12.45pm-1pm. This place should be open till 1pm on Sunday but when I have arrvied at 12.40 it was shut. Waited about 10minutes with 2 other people who also wanted to collect their bags but no luck.

Just returned cream cheese the equivalent of chalk. Absolute disgusting, couldn’t get a knife through it never mind spread on a bagel, the cheese chipped off like i took a chisel to it . I returned and politely explained that the cream cheese was NOT the right consistency and that there was something wrong with it (never have i ever bought cream cheese as disgusting as this before, should not be sold). I politely asked for my money back, they responded no as we can not resell it due to covid, in which i responded it shouldn’t be sold in the first place. I asked to take a different product of the same value they said no. They told me no other customers have complained before (after reading reviews people have clearly complained online). I told them I am a customs i am complaining and never have i went it to a shop and complained about a product and not been given my money back (I rarely complain). I told them to sample the cream cheese, try and spread it, the boy responded “i’ve used that today put it on a bagel” i said fabulous sample mine infront of me and show me, he refused. The boy then responded in a very arrogant manner “the best i can do is apologise” I responded i don’t want an apology i want my c. £2.60 back.The girl and boy serving tried to fob me off said they’ll speak to the boss next time she’s in. I refused to leave until she rang the boss, which took 5 mins before she was prepared to make the call. Surprise surprise the boss agreed to give me a refund. When she came off the phone she was told to tell me that the cream cheese had not been “blessed by the rabbi because of covid” which is why it consisted that way. If it wasn’t right it should not be put on the shelf. I don’t care what a Rabbi does to it!What a shame, they have just lost a customer for life over a pot of cream cheese and disgusting customer service by a couple of kids with no manners. (needless to say I had spent £25 with them today) No business can be arrogant enough to think that people will by from them with bad customer service and bad food. Especially during the pandemic, I like supporting local businesses but it’s sad to say that they have they’ve lost another customer.

Visited today and couldn't have found the 2 ladies any nicer than what they were. Really friendly and chatty and the bagel was amazing as was the coffee. Was staying at a friend's for a week and kept meaning to pop in as it had been recommended. Glad I finally did

Excellent bagels, delicious carrot cake and friendly staff. I look forward to returning.

Excellent service, delicious food, good prices

Very clean food is fresh this cafe shop is number one in my eyes for good food friendly service hygiene is very good second to none I would recommend this place to everyone

I buy often from State Fayre , great bagels and food , staff are amazing and keep up with the customers.

The price of bagels now at this shop is extremely expensive. We have been shopping here since the 90s for our bagels it was a family tradition. This has now ended, and a lot of the community feel the same with the shop being particularly quite on my very last visit. When it got too 50p a bagel that was bad enough especially when your buying at least a dozen now its double the price... never again.

Won’t go again. Frozen cream cheese from the fridge the week before ( went in today to buy goods not to complain) however arrogant and cocky staff refused to sell me one of the 50 small pots in the counter as they were only for the deal even when there were none left in the regular fridge. I Explained then about previous problem but he still refused to sell. Staff words were that the cheese was frozen previously as we had a freezer malfunction and that I should have been made aware which I wasn’t. Also another member of staff said what would you like me to do about it. I said sell me a small tub as there was none in the fridge. Refused again so I said ok but I won’t return. Could have been so easily sorted but complete lack of customer service.

Use to love this place till they hired an arrogant boy who works there often. Quality of products gone down hill especially the rock solid creme cheese :(Not returning again as found a better option that's also local. They don't seem to want to resolve it as never reply to customers unless it's about parking