Footsteps Nursery Chingford

Very unprofessional staff and nursery manager. My daughter had a traumatic settling experience due to an incident with a boy at the toilet that had happened at nursery. We advised that she is not potty trained and should not go to the toilet unassisted. Despite that she must have been sent to the toilet alone as she has been pushed in the toilet by a boy, smudged in poo and God knows what else. We didn’t find out initially and certainly nothing was mentioned to us. She was scared to go and was constantly begging us to not take her there since. I discussed that she is too upset with the staff and tried to contact the manager a few times to see if we can extend the settling period. No one came back to us and we decided eventually to change the nursery. After a few weeks she told us about the incident and we are confident that this has happened as she retold it a few times when asked. She is much happier at the other nursery now and is well settled. We understand that an incident can happen but it should not be ignored and hidden from the parents especially when we could see she is distraught. We would not recommend this nursery as I would not trust them with child care.

Applied and never heard back from them. Called for follow ups to see what was going on and kept being told to wait and wait that they are reviewing the applications. Its been nearly 1 year and nothing.Very poor communication and very disappointed.

My son attended this nursery for 18 months prior to starting school. Staff were helpful and caring towards children without being over bearing. Great facilities and food choices were adapted for my son when he wasn't keen on something. He made great friends at the nursery too which we have kept in touch. I will be enquiring for my next child as was pleased overall. Focus on learning appeared mainly to be in science and maths the only criticism is maybe some more work into writing before school but from a nurturing stand point we couldn't of asked for more.