Mountain Warehouse

Collected trainers from shop. Too small, but found nicer pair and they were half price in sale! Staff rushing about stacking new stock, but female assistant very helpful, especially with refund and new purchases.

Friendly staff. I had a big shop with different discounts and they were very helpful with payment making sure I got all the discount items. I was very pleased

A very well maintained shop and the staff are approachable, very reasonable prices and extremely good quality of items. I enjoy shopping there.

Appalled at the discraceful DISABILITY Faciities here in 2022. Although the staff were pleasant and helpful we were made to feel like second class citizens because of my husbands disability and left feeling like rejects of society. On asking for men’s shorts we were directed upstairs ( no lift) a genuine mistake on a staff members part , then found some downstairs. Directed upstairs again for changing room but halfway up remembered a downstairs changing room so husband had to be manhandled back down stairs as no stair railing on bottom 6 rungs of stairs. Staff kindly helped but his dignity was badly damaged as independence to shop himself is very much desired.The tiny fitting room at back had no seat , staff member searched hard to find one. Second larger fitting room full of boxes so he had to change in dirty storeroom with no curtain while I blocked the door. A customer outside made it very obvious that she wanted a staff member to find shoes for her in store room and staff member unable to enter as as he was in his underwear.He was terribly embarrassed, felt a nuisance and a second class citizen and we left in tears. Although staff tryed to help the facilities here at Mountain Warehouse do not allow disabled people to be independent, having been manhandled and sat in an open storeroom. Absolutely disgusting treatment Mountain Warehouse. Senior Management should be throughly ashamed of themselves. Shame on you. We have never been treated like this before in the whole 2 years my husband has had his stroke. He fought so hard to walk again and be self caring you have completely destroyed the work of our wonderful NHS and his struggle in an instant.If you are Disabled avoid this Store like the plague.

The young man serving me was disinterested and unhelpful. He preferred to sit down and chat than serve a customer. However, the young woman was extremely helpful and kind.I had better service at the Llanishen Branch. All staff were friendly and respectful.

We called in the Cardiff branch today and had some amazing coats on sale, over six hundred pounds worth for one hundred and fifty to be honest!!! If you need a new warm or waterproof coat get there as soon as you can!!! Up to 80% off some lines.Also really pleased to find Animal stuff there as they have now bought the Brand.

Brilliant shop for outdoor wear. Had a beautiful pair of wellies in the sale for £19.99 from £49.99 Excellent quality & staff very helpful & friendly.

I have always found the staff helpful and polite. The manager is brilliant and nothing is too much trouble. They are excellent on returns/or replacements. And on line and in store is a combined good experience. Highly recommended. Thank You

Good service, no queuing. Good prices also!