The Hollies Dental Care

Excellent service. I was seen really quickly and the problem was sorted painlessly and speedily. Can't fault it.

Very disappointed with the lack of empathy and manner in which a very upsetting situation was dealt with. My daughter was accused of missing two appointments which was not accurate. One appointment only missed having been in hospital with her Father for 25 hours bearing tragic news. No thought and consideration was given even after explanation and fees of £45.00 were charged to my daughters account. Two appointments were cancelled by Ellen on the morning of each appointment over the course of treatment yet this had to be tolerated. During treatment we agreed with Ellen to stagger the payments of four installments of £500 as the procedure had been set up by my daughters uncle who sadly passed away during these payments. Since requesting a refund during a telephone conversation, Ellen rudely over spoke my daughter telling her she had 'bent over backwards to assist her'. When the truth is, all payments were honoured 'as agreed' and paid in full before the end of treatment. The £45 was taken without my daughters consent post my phoning and explaining the exceptional circumstances and being informed this fee would be wavered. Something they flatly deny. Money is not the issue here at all. I have reimbursed my daughter. What has upset us all is the lack of compassion and empathy given; to enforce a late fee when my daughters Father was laying gravely ill in hospital and to rudely speak over my daughters every word when trying to seek a refund. We have obviously moved to an alternative practice who have glowing reviews. I'd advise careful consideration to anyone attending this practice.

I was seen very quickly and felt relaxed and confident as Ellen dealt with the problem.

For some years I have been looked after by Ellen Hockridge, she is gentle, caring and very friendly. I have been using the practice for many many years and have always found the staff most helpful and friendly.