Exquisite Floors and Doors Ltd

ATTN: ALL POTENTIAL CUSTOMERS. UNTRUSTWORTHY COMPANY.Please read this review before using exquisite floors and doors (previously floorland,floors and doors)I am a tradesman who was working on a job where Doors and Floors were making a delivery. Unbeknown to me at the time, whilst reversing out of the driveway, the Doors and Floors driver hit my van causing damage (pictures attached) and drove off without informing anyone at the scene.Luckily there was a witness present who recorded the vehicle registration number and shared it with me. I contacted Doors and Floors who admitted liability but asked not to go through insurance and that they would pay for the repairs up to £1,000.I went ahead and got the vehicle repaired, shared the invoice with them which was under £1,000 and asked for payment - to which they now refused. They said that they had changed their mind and as the vehicle was now fixed, there’s nothing I can do about it.It’s completely my fault for not following the correct procedure and going through insurance, but I think it’s only right to let others know the type of people they are dealing with.Would you want to use a company who could potentially damage your vehicle or property, drive off and try and get away with not paying for it? I can’t buy from untrustworthy people and will never use them personally or professionally again.

Craig has been fantastic to deal with. Extremely responsive to emails even after placing an order and very informative and patient when we met him in the showroom

Brilliant service highly recommended this business. Bought some beautiful flooring here

Their service it great. It's refreshing to speak to a person who understands your needs and can advise accordingly. They also have a great selection of flooring that can meet varying budgets. Would recommend.

Staff very professional, they know their stuff

Exceedingly helpful and professional service, I would thoroughly recommend this small family run business over these large faceless corporations as the level of customer service surpasses my previous experience from the big boys who do not care about you but rather simply sell you anything just to rack in the sales.Very knowledgeable with expert advice, and when I made an error with my selection, they adjusted my order without any complaints or delay…. This is the place to go for all your flooring, they will see you right…. Well done boys and THANK YOU.

Absolutely incredible service! The team are super accommodating! The floor is a VERY VERY high quality our fitted (who has been doing floors for 30+ years) was impressed! Wouldn't go anywhere else! Thanks TAS & TEAM!

Very good quality doors and locks , prompt delivery and price matched , I always prefer to deal with craig .

So my boyfriend picked his wooden floor from Craig last year at the shop, and from that moment on the service has been floorless. No pun intended, our needs and requirements had been met and exceeded.Solid customer service great explanations and support throughout. Would highly recommend this flooring company in the future.Thanks guys Rob

what a lovely showroom with such a large range of flooring and doors, we was so happy with both the service offered in the showroom and the products we received. a great local family business *****