Napoleons Casino & Restaurant, Manchester

Hate when you win! Lied about Gambling Commission Legislation. Suspended my Membership without any reason. Will be taking the matter further!!!

My friend and I were denied entry even though we both have a membership with the casino. The reason was because our BRP card was expired. I explained to the guy at the counter that this was our old BRP and that we have a digital immigration status as the home office is phasing out the issuance of BRP card. He still refused it as he said that he needs a physical ID…. Why does it matter if our BRP card is expired? All he needed was to verify our age?? And it is the casinos duty to keep up to date with home office guidelines….please keep your staff informed.

First time in a casino and loved it I lost but still really enjoyed myself

Earlier today when the casino was opening for business i witnessed the most disgraceful set of events here ! as there is a communal jackpot due to go on the slot machines i fairly queued to come into the casino and people ran in and pushed there way in without giving their details the staff did absolutely nothing to control the situation i arrived at the machines to play i saw that people were playing too machines which again in other casinos on the side of fairness that would not be tollerated at a time of when people are playing for a communal jackpot I found a empty machine to play that had no money in it or a reserve sign on it and a person I assume identifies as female although with the behaviour she exhibited towards me i would be forgiven for mistaking her for a assassin for the KGB she was sat playing a machine next to it and she decided to assault me by physically attempting to swipe me away and attempting to push me back and she shoved her money in over me saying her friend wants to play it a argument ensued and the manager that witnessed all of this did absolutely nothing but shrugged his shoulders and said what can I do in my opinion a absolutely pathetic excuse for a manager that should be retrained on his customer service skills the people there behaved like wild unyielding beasts and none of it was addressed by staff or management I will never set foot in there again utterly disgusting experience.

Decent little casino, my only fault is that it seems that at any point you win the cash desk seems to close, almost like they do it deliberately to keep you spending.Also how is it possible for a roulette table to hit black 12x in a row and 0 when you have big money on red several times, it's unheard of.

The food is amazing and the service is great! Really enjoyed the atmosphere and the friendly staff!! Highly recommend!

Well it was different! Went for a meal to celebrate a friend's birthday. I wasn't over impressed.

Generally really like this place.Although last the time I was there I was asked to remove my hat. I have never been asked to remove my hat before. This made it difficult to play the tables as I couldn't see. I was holding a white stick at the time to indicate to those around me that I am severely sight impaired.Without my hat meant that the small amount of sight I have left was worsened dramatically by glare from the lights in the venue.

Avoid at all time as all promotions are fake and never provided.managers are very rude also

Really nice looking casino in general but we went in the afternoon about half 2 and the bar apparently wasnt open yet and no bar staff were on. It was quite slow service but the guy that did serve as was polite and helpful.