Wickes Ipswich

Placed a click and collect order and processed the payment, amount deducted is deducted from the card. Now almost an hour after the actual pick up time, get a call from The Wickes Ipswich store saying the Shower Rail is not in store(apparently they can't find it). Why is it then , that the Wickes website is showing the item available at this store - at the time of placing the order and making the purchase. Also, why is the call made to the customer an hour after the actual click and collect pick up time ? Was the product sold to other customers without first checking click and collect orders ?This is misleading, unreliable, and extremely incompetent customer service as we rely on Wickes for hardware, bath and furniture fittings. Really really shoddy customer service .

Lovely clean and tidy store.Super friendly helpful staff.They didn't have want I needed on the shelf, but I knew they had some in stock from the app. Members of staff couldn't have been more accommodating.Some lovely ideas for bathrooms and kitchens too.

I ordered a couple of small items for pickup at my local Wickes store in Ipswich. I received email with confirmation of the order and if there was an issue with the order I would be informed. I didn't receive any messages, emails or sms to inform me the item was unavailable and had paid for the item, so assumed the item would be there and as I'd already received a text about another item I had ordered, I went to collect them. When I got to the store, I was told at first, the item was not in stock and that they would refund me. So they had charged me for an item they hadn't got in stock and after 5 to 10 mins voicing my annoyance that I had been charged for an item that wasn't in stock, I was then informed by the store manager that the item had been stolen. This really amused me, after being told it was merely not in stock.Outrageous that Wickes are taking peoples money for items they don't have and then you have to wait 5 days for a refund. This was for something less than a fiver, but that is irrelevant. Shocking procedures from Wickes here. Not happy....

Appalling customer service! Tried to buy a Wickes own brand 4-piece trowel set (clearly marked as such on the box). Cashier said it should only have three trowels (therefore implying that I had added one) and insisted on checking on the computer, which of course confirmed that it was 4-piece, as marked on the box!

The customer service is the worst I have seen in many years as a consumer for my company in this store. The cashier is an older lady, the way she treats the customer is as if we owe her a favor, I have asked her to buy 15 110mm of underground pipe and without looking at my face he says if it's not there we don't have it, he didn't even deign to look on his computer. When I went to pay and showed him my discount code, he sighed as if I was giving him a lot of work. It's embarrassing to see people facing the public with that attitude, it's better to leave them ordering boxes and hire someone more competent to deal with customers. A trade already dealing n ioff with his customers to have to put up with that when he goes to buy. I'll try to avoid shopping at wickes from now on

Customer service really poor.. the four of them at Customer service didnt want to interrupt their conversation and show me where the item was that I needed.. I left without what I wanted and had to order online at a different store..They get one star for being open ..

Incompetent delivery drivers. Just had a £260 kerb side delivery driver turn up and tell me he can't deliver my goods due to over head cables. He wouldn't even drop it up the road. We've had thousands of deliveries at this business address. Including previous deliveries from wickes! They Cancelled my order and refunded me. Considering I paid £30 for delivery you would expect a better service from such a big company. I'll be taking by business elsewhere.

Poor staffing and a lack of service support.Not knowing who could help me with a product, even after asking three different members of staff.I left the store frustrated and unhappy with there very poor customer service.

I designed my bathroom here and I could not be happier. Peter was incredibly friendly, professional, and knowledgeable. He definitely met my expectations and still went above and beyond them.If I ever have to do a major renovation, will definitely do it here again with Peter!

Peter who came out and measured up for my new kitchen was great. The design was good, we had to make a couple of changes but that's expected. Now here's the not so good part, the price of the kitchen was ok, but I was shocked actually gobsmacked the fitting price and all the extras, £93.00 to plug a free standing fridge in. No water connection literally to put a plug in the wall socket. £172 to connect my washing machine, put a plug in the wall, hang the waste pipe in a pipe and connect the cold water supply. I could go on but you get the idea. All in all the best part of a thousand pounds for what would have taken 15 minutes tops. Please check your quotes and shop around before buying.... I've saved £2.5k for exactly the same kitchen by using a different company.