Jacobs the Jewellers

A very friendly and first class jewellers in town with helpful and knowledgeable staffs and a large variety of excellent items of jewellery.

Mariel is an angel.After the passing of my nan, I wanted to get the rings that she gave to me cleaned and polished. Naturally, I cried quite a bit and I cannot thank Mariel enough for how kind she was to me. I have never received customer service like this before and she me smile in such a difficult time of my life right now.There are good people in this world.I have never shopped or used Jacob’s service before but will 100% come back.

What a fantastic shop, staffed by brilliant individuals.I’ve bought a number of fantastic watches and other lovely items from Jacobs over recent years and I have to commend them on their exceptional levels of customer service, attention to detail and personalised client care. They are a joy to deal with and the standout individuals at Jacobs include Melissa and of course Adam himself. I look forward to many more years of continued good customer relationship management, with a refreshingly personal touch - totally superior to any high street competition.

I was planning on buying an engagement ring for my girlfriend. I had already decided on the ring I wanted to purchase by looking at the stock on their website. I was contacted by Jeanette, she is a very lovely lady and she made it all very easy for me. I told her the ring I wanted, and the ring size and she took care of the rest. I am very happy with the service and the short time it took for the ring to arrive, and my new fiancée is very, very happy indeed.

Got my fiance's engagement ring resized here and my engagement ring designed and made here. Great service and going that extra mile every step of the way.Resizing service was super quick easy and hassle free. Reason for 4 stars and not 5 is the price as for the same work we could of gotten it cheaper but we were willing to pay the extra money to support a local Reading business.

Fantastic service at Jacobs. The staff are so helpful and knowledgeable. Always worth going to this brilliant independent jewellers for the best shopping experience in Reading.

Amazing customer service and the staff are really friendly. I had no idea about rings but was given the patience and time that made the difference. Would highly recommend and the fact they are independent makes it feel good

Really great service. The staff follow up on requests and are very helpful.

I wanted to find the perfect eternity ring for my wife and had looked for stock rings for many years. I knew that Jacobs did specialist designs and special commissions so got in touch. Although I could have had a bespoke design made specifically made for me, looking through their stock items there were designs that were nearly perfect but I wanted something that was a mixture of several with the stones to match the engagement ring. As suspected, this wasn't a problem and Laura was able able to combine the designs and match the stones from a photograph. The only drama was getting the ring size without my wife finding out! The final ring is perfect and exactly what I was after. My wife loved the surprise and got me many brownie points. It sits beautifully alongside her other rings. What I really admired was that I was shown what was on offer around my budget - both above and below. There was no hard sell to buy a more expensive ring, just a genuine desire to find exactly what I wanted. Lovely to find such a jewellers. A great experience from a wonderful Jewellers. Thank you Jacobs, I will return!

Absolutely fantastic quality and service. I recently had an engagement ring designed by Laura and the end result was better than I could have imagined. Adam and his team are always happy to help and nothing is too much trouble, they made the whole experience enjoyable from start to finish. You can tell they all have a real passion for what they do and care about their customers.