City Jewellers Of Lichfield

Way too expensive and time consuming for batteries and watch link removal. Only told the price after they split the watch bracelet, and even then it took an hour and removed one pin the wrong way". Avoid."

Adam provided excellent service selling a watch on my behalf, would use City Jewellers again for this and future purchases. The shop has been refurbished twice since the short time they've been there (used to be on market street) and is a great addition to Lichfield

Shopped Thursday 24 June for two items both for ladies one a leaving present and the other a 21st birthday present. Adam and the ladies very helpful had time for me not rushed presents wrapped beautifully. I would never go anywhere else and always recommend City Jewellers to family and friends.

Terrible customer service, rude and obnoxious. No updates on collection, had to ring them and it was already done. Asked for refund on the phone and the owner got aggressive and put the phone down. Avoid like the plague

Great place, friendly staff keen to help. I recently popped in for some help and they quickly and easily sorted me out! Trustworthy and helpfully! Staple of Lichfield city Center.

I was on the look out for a certain style engagement ring last year. I have worked in the Birmingham jewellery quarter for many years and was expecting to visit and look around there.By chan e on a day off I visited City Jewellers and spoke to a lovely member of staff called Chris. She asked what I had in mind and I explained the specific style I was hoping to find.I was offered a seat and Chris went to find something that matched my requirements.I never expected to find 'the one' that day. But I did. It was the first ring I saw. I just knew it was perfect.I had it resized and was told a few weeks, but it was available early. I asked if they would hold onto it for me due to my plans to propose being further away, and they did.Amazing service. And thank you.

After buying my partner’s engagement ring back in January this year from City Jewellers of Lichfield, we have had countless issues with losing diamonds and shoddy work from their previous ring resizer. CJoL have rectified every issue without hesitation by replacing the missing diamonds, and even replacing their ring sizer. They even went to the extent of having the ring entirely remade for us. Unfortunately, yet again after issues, we returned for around the 4th time in only 10 months. I think the main issue falls down to the design of the ring, which is unfair to pin the blame on a fine company as they haven’t made or designed this ring. Adam, the manager, has been excellent, professional and empathetic and gave us a full refund, and even went to the lengths to hand deliver us a bottle of wine to apologise for an issue that wasn’t his fault. I’m aware the company has made a loss on this ring, but they have been excellent in trying to get it right for us and I can only thank them, in particular Adam Hogg, for their fine efforts.

Having been introduced to city jewellers by a member of the family we knew we were in good hands. We recently had an engagement ring made and couldn't be happier with the outcome.All of the ladies at city jewellers are wonderful. They're polite, courteous and show genuine interest in your needs. Emma is especially welcoming and we receive excellent customer service from her at all times.Unfortunately, whenever we have visited the shop and a gentleman named Adam has served us the experience is entirely different. He has no manners, is abrupt and rude when we have any questions regarding our jewellery and has made what should be exciting visits (wedding ring sizing) extremely uncomfortable. We will be requesting no further interactions with him whilst we continue to use an otherwise lovely jewellers

I brought in some gold that my nan (has now passed) left me. I received a very professional service and a nice chat with one of the lady employees, she was very kind as I started to get emotional regarding the circumstances. I would totally recommend their services. And if I need to deal with them again I would definitely be returning. Thank you

Great service when I visited today, couldn't have been greeted warmer and treated with the utmost respect. Spoke to me about wedding bands and they found me the material to suit my lifestyle. Reasonably priced when compared to the more well known chains but with higher quality. Definitely visit again