ADR Aviation

My claim was full of facts and evidence with times, dates and call logs, as well as EasyJet claiming faults on their side. 10 months later the claim results in an adjudicator writing a conclusion of less than a 100 words. Easyjet changed their story half way through and lied, saying I was never at the airport, even though I had proof from airport expenses and call logs uploaded!? Adjudicator obviously doesn't read through the evidence properly, complete waste of time

No faith in these people. They’re making it up as they go. Situation is CRAZY! Same claim submitted but two totally different outcomes…. Booked 2 separate bookings for 4 people on each booking with EasyJet. My family and my sisters family. Return flight was cancelled last minute and we were all stranded in Menorca for a week. EasyJet refused compensation, so both myself and my sister contacted ADR Aviation to pursue our claims separately. My sister was granted compensation, as insisted by Aviation ADR, but I was told we won’t get any. Why? We were travelling together. Same plane, same circumstances. I even added my sisters Aviation ADR compensation decision documents to our claim details showing her comp had been granted. Makes no sense whatsoever. I have no option to appeal (shame because I would LOVE an explanation). I would need to take the airline to court!

Aviation ADR is a complete waste of time. I spent a lot of time and efforts to explain my case, upload the receipts, etc. but they don't care. They are completely following and supporting the Airlines whether it is fair or not. Our flight was cancelled and accordingly we missed our 2nd flight and had to spend an extra night at a hotel (including transportation and meals), yet our case was rejected by Aviation ADR. My claim was created in 2022 and only closed today (after more than a 1 year) favoring the airline side, of course. Extremely poor customer service, dashboard, communication and processing. Don't waste your time.

J'ai récemment eu recours aux services d'Aviation ADR pour résoudre un problème de vol annulé, et mon expérience a été décevante. Le processus de soumission de ma plainte était relativement simple, mais la communication de leur part était terrible. J'ai attendu des mois sans recevoir de mises à jour sur l'état de ma réclamation pour me dire à la fin que c'est hors leur scope.compagnie absolument inutile et incompetente

For all the people moaning on the reviews about how long it took for anything to be actioned you should be lucky that it got done at all! Did you have any other options apart from handle it yourselves?Anyway, the claims do take longer than expected but with my experience I just waited it out and my claim has now been settled and compensation is being sorted.If you don't have patience than I would advise maybe don't give it a go.

Five stars for the hard working people who have to deal with us on the emails.Total joke the timing of the ones who decide. Who are you people? After 12 months, you sided with the airline, when previously the case from me was accepted....January 2023. Others decided half year back.

IT DOES WORK. If your claim is genuine, they will help you. It is a really slow process, in fact I received my compensation after more than one year. But the service works and it is absolutely for free.The website is very old fashioned, and they will probably ask you several times for the same information. Just supply what they need and wait. Deadlines a very rarely met.But at the end you will receive your money if you win the case (which probably you will, if you are on the right).I don’t think it’s worth calling to check the status of the claim, as their workload is very high and it’s unlikely that they will even answer. However, your case will be handled eventually.Patience is the key and it’s better than paying the absurd commission which other companies charge for doing the same

I spent hours providing information and re-uploading receipts, then waited 5 months to be told my claim had been declined because the expenses I'd incurred were pre-booked which is completely wrong. I'd asked for the cost of an additional night kennel care and an additional night car park, but it was declined giving the reason that these services were pre-booked. Yet they weren't, they were added as we had to stay another night away. The adjudicator clearly doesn't read the information provided and just takes their fee.And you can't dispute the decision or contact them to discuss, so don't waste your time.

It’s sad to say you are working for an ombudsman, but you let injustices prevail and when u see the evidence clearly, but you let your prejudices rule the case. I always thought the ombudsman offices there to advocate for injustices not being biased. Sad as it now reflects a person who did not use their logic and simple maths rules pathetic. On the outcome you fail to mention how many bags were paid for in advance and how many were to be paid for on the check in how much was the costing of each bag you are quick to point out that the airline rules where applied which ones of being rude and cheating to the clients? Inconveniences of having to wait 5 days for the bags that’s sad such a huge institute to employ such an incompetent people who do not have an idea why they go to work every day just to warm benches. Its sad as the consultant from the ombudsman did not use the evidence provided and the facts supplied and has proven to issue an unfair and prejudiced judgement of which it is not applicable to the laws and regulations of aviation. Is she promoting discrimination, unfair practices? Who will stand for the masses if the Ombudsman is employing people who are biased and who cannot even read the evidence supplied? Sad to have a large organisation that has employees that get away with incompetence’s. How many bags were paid for in advance? And how many bags had to be paid for on checking in how much did it cost a bag to add on check in? Is it allowed for the airline to keep the customers bags for 7days without paying for inconveniences?I reserved the flight, and it had no baggage options. I paid separately for 2 baggage before I boarded the flight. On the airport I came with 2 extra baggage plus an overweight baggage. I was quoted £176per bag and I added two bags of which the total was £352. As for the oversized bag I was quoted £220. Air France took from my card £750.34. As I was about to board, I was told that my oversized baggage was rejected after payment. I was given 30minutes to look for someone to come and collect the baggage. I was threatened if I did not get anyone it was going to be given to the security to destroy it and I will be refunded the £220.I queried the extra £178.34 and I was told on what’s app message that it was voided and the money was going to be reversed into my account and it was never done. When I arrived South African airport all my 4 baggage were nowhere to be found and I was given a paper and follow up with Air France as they had no idea where all my four baggage where. I incurred costs as initially I wanted to see my grandkids for some hours then go ahead to Zimbabwe this did not happen as I did not have clothes to change or toiletries. I had to book an air BNB for 5days, I had to buy South African Sim card and airtime to be calling Air France daily about my baggage. Air France refused to reimburse me my money even when I sent them my bank statements as proof of purchase of dates as some shops wasn’t given receipts. I ordered a special meal with no spices I was given food that had spice and it was raw flour inside and no substitute was given. Talk of rude attendants when I was leaving UK going to Paris I asked for a glass of water to take medication who went like I did not think of other people why should I order tea and then want a glass of water, made to feel as if I can’t afford to buy water to be a ridicule to people. When I came back into UK I went to the customer services in Heathrow counters nothing but rude who did not even want to call the manager told me he is busy with other customers of I did not stop pestering them there were going to call airport security to throw me out and I asked is it because of my skin colour as I am black woman that I had to be treated like dirt and he never responded just pushed me aside and served other customers. I need Air France to reimburse me £378.34for my inconvenience and for my overcharged baggage and for giving me something spicy yet ordered non spicy as I have a letter from the doctor of a gastro oesophagus reflux disease

Having read previous reviews I didn't fancy my chances using Aviation ADR after Ryanair refused compensation for our delayed flight back in June 2022. However, after 14 months Aviation ADR finally ruled in our favour and we've received the compensation that was due. The process is slow, communication is poor and we were often asked for details that had previously been supplied. Deadlines were rarely met but other than time, the process hasn't cost me anything and I'm grateful for Aviation ADR's assistance in resolving the dispute.