Hydropool Scotland

Brilliant service. Our old hot tub broke down and Hydropool were able to provide us with a fantastic new one ahead of the scheduled delivery date. Delivered, installed and disposed of old one.We had guests coming to our Airbnb that wanted the tub so Hydropool saved the day and both we and our guests were delighted. Great job. Highly recommended.

Brilliant experience with Hydropool Scotland, Gemma was really knowledgeable about the product, she was also really efficient, friendly and patient with my initial indecisiveness and guided me through the whole process. Installation was really quick, the team who came out were lovely, really helpful and explained all the key things thoroughly. I am delighted with the hot tub, it really feels like luxury, I’m so pleased I went with Hydropool Scotland.

Hot Tub on Lockdown!!!!!Cannot believe under the current situation we ordered a new hot tub 2 weeks ago and now have it fully installed. We love it, love it, love it.Many thanks to Gemma for all her expertise advice. Was slightly concerned at buying over the internet when no product had been seen, however, Gemma provided us with plenty photographs and information.She knew exactly what we were looking for and has provided us with a great investment which we will enjoy for many years to come.Service provided by David the electrician and Mohammed and his installation team has been second to none.Thanks again, we will certainly recommend Hydropool to family and friends.

If I could give them no stars, I would. I wanted to buy a hot tub and called Hydropool Glasgow and spoke to Mark. He advised that he could do a site visit to advise which hot tub I could have where in the garden. Thought that this was a great starting point. An appointment was made but he never showed up. I eventually called the showroom 30 minutes after the appointment time to be told that he was somewhere else and he would call me back. Surely I should have been called to say this, isn't that basic customer service? 24 hours later and I still have not received a call from them. A hot tub is a big investment and to be treated like this at the starting point is outrageous. I would also like to add that my friend in London also ordered a hot tub from them and it was due to be delivered a few months back (By the branch in Surrey) and they are still waiting! Absolutely ZERO service!

I must say the reviews do not add up to the service I received.David spent more time telling me about his own life and admitted that in his opinion the Finance was not a good deal. Then proceeded to ask me how deep my purse was. I do not recommend this company at all.

Great hot-tub at a great price with after-sale support that's top notch and reassures me that it was money well spent.The installation was smooth and without issue, the team were happy to play around with the siting of it and delivered an excellent handover on maintenance and use of the tub.Had a minor issue with headrest discolouration after a few months and Hydropool immediately sorted out replacements with no fuss, giving that critical reassurance of support and continuing customer care.Would highly recommend.

Let me start by saying the product is very good after owning it since June 22. What isn't good is Hydropool Glasgow staff. Booked a wet test in Dundee told the day of the appointment its cancelled due to them moving stock around and the installers left the test one off so it was cold (yes alarm bells were ringing at this point but Alison assured me I would be looked after). We traveled to Glasgow to try it there, again product good, staff average. We go ahead with the install a few weeks later and get told its on its way at back of 9. Then we get a text, they have broken down (a puncture) at Stirling so they have turned back. I'm no mechanic but you don't turn back with a puncture, you fix it and keep going. I phoned 3 times to eventually be told they will be with me by 4pm. They turned up nearer 5pm, they rushed, they struggled to communicate as there English was limited and they left us with the tub to sort out getting it filled etc which we now know is because they want extra money to provide that service but most other companies we spoke to dont. The filters for it never really fitted, kept floating around eventually Alison admitted there was a problem and new filters would be sent out. Then we needed an engineer to fit collars to the filter unit before the new filters would fit. Even with them they arent great and it takes ages to get them to stay in. Then in early February I break the clips on my lid, I call up Andras for 2 new clips. £9 for DPD postage plus the parts. I wait a week nothing, I call up at weekend, I expect a call back Monday, nothing. They tell me they will send again, another week still nothing i call again and say im coming in. Didn't get in on the Friday so went on the Sunday, noclips for me as parts not open on a Sunday. So I expect a call back on the Monday but still nothing. I'm then told they will bring them too me the next day. Granted there was a major incident in Perth and roads were closed so they couldnt get to me. They then try to leave in Dundee but leave the wrong envelope. Today now a month from my issue startingI am going to Dundee to collect my clips. I understand mistakes happen (my clips were twice sent to another customer called Angela) but where Hydropool Scotland cannot be forgiven is use the phone, communicate with customers, don't lie, don't ignore my calls calls. Kirstine in Dundee is lovely but she needs the back up of a good team or her efforts are in vein. I worry if we ever need a waranty job done as a simple job of post out my clips proved to be above their capabilities!

I agree with the lady below . If I could give them no stars I would.Started off well with Gemma and mark coming out for a site visit.,From then on it was downhills. Mark didnt send drawings as promised and no one could contact him. Endless phone calls emails and whatsapp messages from our contractors and ourselves,sent to no avail. Let us down with delivery with a last minute phone call, when we had all the men and forklift ready.Second time haulage company we’re on site and no swim spa to pick up. No one replying to calls from me or my contractors and mark ignoring everyone. It was finally delivered and was anything but professional and they damaged it. Hoping it works okay but not expecting any assistance going forward. This is a summary of what really happened. Very dissapointing. The swim spa is sunk into the ground so the lever for the lid cannot be used. No one mentioned this yet again I’ve called. Allison took control at the end and seems the only professional member of they’re team. Also 3 different companies were involved not quite sure who we were dealing with. We never yet heard about saunas we enquired about so have taken that business elsewhere . Future products we will have to do the same. Awful experience .

Hydropool Scotland have recently transformed my garden by installing a beautiful hot tub which is exactly what I was looking for.The team arrived early in the morning, conducting themselves in a friendly, professional manner, working non stop to ensure works were completed in a timely manner. The team had a fantastic work ethic.Their attention to detail was second to none and the team left my garden in fantastic condition. As a customer, I felt continuously informed, and was grateful to be considered a key part of all decision making processes.I was charged a very reasonable price, which was well below what I would expect to pay considering the quality of hot tub. They kindly dealt with the fence taken and and re installing it for me free of charge, and the general customer service which I received was second to none.I would highly recommend Hydropool Scotland as the top choice for all your hot tub requirements, and can honestly say they are some of the best contractors I have had the pleasure of working with. Many thanks for a great job!