Brandon Street Surgery

Worst practice, receptionist is unskilled and rude. Made official complaints before and she still works there. We have been here for years due to location but have have finally decided to find a new practice after years of extremely poor service. You never know which GP you are going to see, this is an issue as you feel they don’t know you on a personal level or find your self explaining the same stuff again. Stay away from this practice.

I agree with all comments. Most of the receptionists are very rude! Over the phone and even heard 2 of them be little a patient then laugh after. One of the doctors i seen basically called me a liar about a diagnosed condition and rudely shrugged her shoulders at me. I had to request a hospital access info form to get sent all of my records to prove to the surgery! Then got told I didnt have to as it was all on record all along. The next time i went and seen a nurse i told her about it and she said maybe she was having a bad day she is usually really good and i said that is no excuse if you are in a professional job you should never take it out on the patient and make them feel worse! Theres only ever been one dr and one receptionist that have genuinely been pleasant and professional.

Staff are very rude and unprofessional behaviour. Doctors don’t want to take care about patients. Doctors are not listening patients problem. Always ignore any important you want share with doctors. Not professional behaviour at all. Doctors Sharn very rude and not good unprofessional behaviour. … I asked for my medical report and they do t have nothing to give me.Strongly Not recommended to any family or friends.

Worst surgery I ever had. Not even trying to think from the patients side at all. Whenever we phone, the phone receptionists are so rude specially if you speak to them very nice and politely.waited for a whole full day for a phone call appointment and never received the call. When we asked for another appointment on the next day morning they even lie to me as they phoned me twice and the line was busy. How big liars. I had not received a single phone call till 18.00 since morning yesterday .I’m not even a person who goes to see doctors for small small things. But when we need it that means we have something really going on.we don’t expect the surgeries to be this irresponsible. I also have no choice to change the surgeries otherwise I would do that in first place.We try our best to save the NHS but in the other hand this surgeries may trying to make things worst or what.ridiculous..

Very bad experience I am not a registered patient but I was referred by 111 for my daughter (1year old)who has had a temperature for more than a week. (Also saw my local gp on the third day of her fever and was told viral flu).We are told if the child has fever more than five days see a doctor and I did this only to return home without the doctor doing any proper checks. She didn't check the throat for redness (Dr said the baby will throw up if she tries to check, what a lazy excuse). Child had cough and cold as well. Baby woke up crying while this doctor" was listening to the chest and the doctor said "I thought I heard crackling in the chest (which would mean the chest isn't clear) but I think it was because she was crying". I told her to check again but she refused and just assumed the chest is clear. You are a doctor you don't assume and guess work."

Staff seemed polite and my boyfriend managed to get an appointment. HOWEVER get the car park cleaned up, there is a ridiculous amount of rubbish that needs to be cleaned up and recycled out there. Honestly disgusting from whoever left it and whoever hasn't cleaned it up!!

Problem number 1- receptionist!!! Absolutely unprofessional, unhelpful women !!!!All they can say is “please try tomorrow,today is fully booked”Appointments never on time! Last time I took time off from work for my appointment and I was waiting 50 minutes to see doctor!!!Absolutely joke!!!!

Very unprofessional staff, me and my family have been ‘deducted’ as patients from the GP and no reason has been provided for this. No real desire to help people. If you dont cannot do your job then simply quit because you are negatively affecting others lives, literally

Visited the surgery for my mum, was seen on time, the nurse (Nila) was so understanding and helpful. I haven't bad experience so far.. Doctor Radia is good too. Always there for you. Great service thank you