Karma Canvas

Bought a 7m bell tent from these guys over the phone, and the seemed nice. But after a stormy night broke our pole and caused some light ripping they didn't want to know. They offered no support, didn't want to make repairs and didn't allow us to purchase any spare or replacement parts. I wouldn't mind if it was a £50 tent, but we spent over £1000 of our hard earned on the tent and accessories. We were hoping to buy more tents from them in future, but now we absolutely will not. Buy at your own risk, Karma might be among the cheapest but there are better firms out there that will do much more to help you when it all goes wrong.

They advertise next day delivery if ordered before 11, we even phoned up to check, yet they didn't actually buy a guaranteed next day courier service for our order. They then blamed the courier company when we didn't receive our order the next day, when the courier was actually only providing the service that was paid for. Very poor attitude, couldn't have been less helpful. Can only hope the tent is decent when it arrives as I dread the idea of having to deal with this company any further if there are any problems with it.

I have 3x 5m and 2x 4m plus the shelter and matting purchased over the last 3 years. All good quality and each time I’ve added a tent or called for advice (needed info on areas needed for the shelter) I’ve had great customer service

Love my Karma Canvas bell tent that I've now had without issues for 3 years - so I bought another for guests!!. They get better every year, now the lines are more quality and the bags seem extra too. Always had great service, and when I was looking for a fire pit I knew this was the place to go. Amazing pit and the accessories make it easy to clean, and wild to cook and make chai on. A serious bit of kit. Thanks Andrea for your advice and for sorting out delivery so promptly. My wife absolutely loves it - you were so right...

Being new to bell tents, we had lots of questions after receiving the tent, that would have tested the patience of a Saint. Ed was fantastic, helping us through the basics. The tent is really well made, warm and most importantly easy to set up. Looking froward to many more trips in our new purchase. Would totally recommend purchasing from Karma Canvass.

We recently bought the 7m canvas bell tent from Karma Canvas. Wow it's such a amazingly beautiful and well-designed tent! We we're all absolutely stunned as the tent was delivered the very next morning! This tent is huge!! It's very light and airy inside and quite magical at night when accessorized with some fairy lights and bunting! We had a couple of very happy days and nights glamping in the garden and I can’t wait to take this tent on holiday and to festivals. I am very, very pleased with my purchase and thoroughly recommend Karma Canvas. Thank you!

Karma Kanvas You guys are Fab to deal with really approachable friendly and genuine and you do quality camping gear!. Love my XL awning for my bell tent it keeps us cool in the heat and dry in the rain. When we set up people where envious of all our shade.. so much so they went out and bought their own awning the following day ha ha. I will undoubtedly use you again..

Very disappointed with the after sales customer service...called to get advice before purchase...went with their advice purchased 2 x 6m cotton bell tents which were up for a little over 4 weeks with minimal use. The stitching completely failed on the top caps therefore rendering tents useless...karma canvas didnt want to know they ghosted me for over 2 weeks...it was only when I called from another number did I get to speak to the them. They said this was accidental damage and I should have gone for something stronger..funny before purchasing they advised these were as strong as any other tents and fitted my needs...now after sales completely flipped their original advice. Anyway just a heads up to anyone thinking of purchasing from Karma canvas be aware they are very nice and helpful until they have your money then they dont give a flying monkeys about you!! Purchase from someone who really cares trading standards have been informed

Terrible customer service, I would not order from this company. Following this debacle with Karma Kanvas I contacted Boutique Bell Tents who were very helpful and professional and have great customer service.I ordered a 7m bell tent on the 9th March, the fund left my account in the 11th and then waited until the 16th March to call and see where my order was at. I spoke to Ed who initially couldn't find my order and told me that they had sold out of the item that very morning. He then blamed the method at which I paid (Paypal) for the slow payment saying that they don't usually like this method as it take so long to come through. Yet this was listed on their website as a method to pay? I said that the money has left my account and on the 11th so I assumed everything was ok. He then found that my payment had come through that morning, to which I asked if he honour my order still. Someone else had order that last 7m tent that morning and their order included more items and was of greater value to them vs my order and because of this they could not offer me meet my order. I can't believe this, I would have thought that as a company you would honour each order first come first served - not weighing it up against your bottom line.He then explained that they might have another 6m bell tent in stock and I asked if he might be able to tell how many single sleeping bags or a yoga mats that might fit in - he almost laugh at this and said he had no idea. Strange for someone who's selling this product and has no idea how many people can sleep in it.He also explained that where I'd paid extra for the flu hole they were unable to do this and that someone should have contacted me. In the first instance had someone contact me to say about this they would have picked up on the Paypal payment too and we wouldn't be in this situation to start with.Clearly its not about for filling and honouring peoples orders, it's about choosing the most valuable orders for them to for fill. I'm disappointed at their lack of reasonability with this situation. I simple paid with the method that was listed on their website and expected to be receiving the product.I wouldn't bother making an order with them go to Boutique Camping they are far nicer and have great customer service and actual knowledge on the product they sell.

Ordered a 5m Bell Tent from Karma Canvas and it arrived promptly the very next day which was brilliant. Very happy with the quality of the tent and its so easy to put up even on the first attempt. Went away to Cornwall this weekend where we used it for the first time and received many compliments. Would definitely recommend this company if your thinking of buying one.