The Telford Whitehouse Hotel

A nice looking frontage to this hotel and plenty of designated parking available. We had booked for 5 nights with breakfast and evening meal. On arrival we were told the restaurant is not open so no food available at all! The rooms are very tatty with mould everywhere, stains all over the carpets and sofa bed. The sofa bed had definitely seen better days. The bathroom was grubby and mouldy with an almost fully scaled up shower head over the bath. Staff were not really that helpful, but what could they do about the closure.Stayed for 1 night and then all 9 of us booked rooms at another hotel about a mile down the road.If you are after a very cheap no frills uncomfortable nights sleep on a 20yr old mattress that only felt like it had metal springs left inside it, then this is yhe place for you. If you are after a comfortable clean stay then I would suggest you look elsewhere

Me my wife and child went to stay here for a family trip. Little did we know when we would arrive there would be about 20 illegal migrants sat outside smoking and blasting music. When we entered the hotel we were told the luxury room we booked was being used by a migrant man so they had to downgrade us and that meant my son had no bed. Throughout the night migrants were shouting and blasting music down the hall ways and not one staff member stopped this. Do not go here !

Good points: Locations okay, I only needed for a one night base. Bed was comfy. Room was relatively big.Bad points: Pillows are awful might as well just sleep without them, asked for a couple more and never saw them. Hair on the beds. Too much red. Shredded curtain edge. Ridiculous draft from window.Major issue: 1. Booked as ideal for purpose and they had a bar&restaurant... I contacted day before to discuss room changes and was told breakfast was unavailable due to the hotel changing over hands. Granted, money was deducted from total for the included breakfast. Arrived and wasn't made aware prior to arrival, on said phone call the previous day, that the entire restaurant and bar was closed completely. Was told by the desk member that it had be put on the website regarding the closure and that all restaurant related things, were taken down... looked when I got into the room & everything was still being advertised on there. We wouldn't of booked and arrived if we were made aware there was nothing, only takeaways.2. Your front of house goldfish... that poor thing in a small cylinder with only stones. Cruel.

Booked here as we came by train so wanted somewhere that did food on-site. On arrival we were told there hadn't been any food available since before Christmas. No evening meals or breakfast, despite it all showing on the website and on banners in the hotel. When we went out for food, we asked if we could have a hairdryer as both rooms didn't have one, the receptionist said yes just ask on your return. On our return we were told we could only have one if we left a ten pounds cash deposit each, we only had cards so asked if they could take the money and refund the following day. We were told this was not possible. It was late and we didn't have a car to go and scout around for a cashpoint. I think their information about what is and isn't available should be made more clear.

Guys be carefull, receptionist is arogant,manager never at work! Was visiting for 2 hours was midnight parking going in no one stop you! No one inform you that u have to register your plate number otherwise u will get letter anout fine! There is something about parking on car park but too high amd very small letters. When u want to speak with the manager she is never at work, and receptionist lie about he cant do nothing i have to speak with the car park company. Cheaters,liars, arogant horrible people. I am student of university stress of exams,working nights and this company stress me more because they wont from me 100£ for 2 hpurs visiting a friend!

Stopped for 3 nights all staff was very helpful and polite.Only problem we had was on first night we got no sleep at all because of the room next door making so much noise all night.Would be helpful to have few extra plug socket in roomWill definitely use again

I had a room booked for a weekend. We booked this room back in January and a week before we were due to go they call me at 10pm to tell they were cancelling it. No explanation no reason. We'd already paid for the room and now I'm waiting for a refund. We spent over £800 for the weekend which we won't get a refund on. We may get a refund for the room but we won't for the rest we paid out. Weekend ruined now. Going to seek legal advice and see if we can sue for compensation. Really disappointed with them. Avoid this place at all costs. They have known for a month that they would be closed and they didn't let us know until tonight.

The Telford Whitehouse hotel is a very nice, clean, comfortable budget hotel. The staff on reception were very helpful and friendly. There were tea and coffee making facilities in the bedroom. The beds were very comfortable and a nice ensuite bathroom. There is a good size car park behind the hotel. The hotel is situated right next to Telford Football club and a nice leisure centre with a swimming pool. Itid1878 s only a few minutes' walk from the centre of town. If I come back to the area. I would definitely stay here again.

Not bad location not bad facilities not bad staff but feels bit not right.There was no bell at reception, when staff sitting in the office, must shout out otherwise wait till earth ends.Amazing value for free parking and plenty slots.Room size impressive but I aware red stains on toilet cover and rim, as well as previous guest’s hair on the wall below shower.Large radiator mounted but cannot work during my stay anyway.Hope it may improve shortly.

Could give zero stars if possible. Absolutely abysmal experience. No breakfast and not informed about the change in plans of cancellation prior to arrival even though it was booked and paid for in advance. No extra blankets in a chilled room. No loo rolls in the toilet. Parking was ample and free though. Room was tidy and vacuumed but stained carpets. Thankfully it was only the night. Got the family out as soon as we could.