XCLUSIVE MOTOR SERVICES

Owner got emotional \ upset because I had to cancel my appointment as I no longer needed it. The car fixed itself!Statements from owner:I don't want to deal with you""Don't want to book another appointment for you""Look elsewhere"He would have treated me perfectly fine if I had gone there and paid him fees despite the error got fixed itself. Needs to learn how to deal with people professionally."

Very happy with this garage. Have brought both mine and my wife's car for MOT and service over the last 2 years with no issues. Very reasonable prices.Ayaz is always very clear and honest with what needs to be done. Will continue to use as my local garage.

The guys at exclusive are absolutely brilliant. Professional and helpful and repaired my mini at a competitive price. They did a fantastic job and gave me 12 months warranty. Nothing was to much trouble, they even sent me a video of works as it progressed and kept me in the loop throughout. I will always be going back there from now on. Thank you.

I had a good experience with this garage. Good communication, as I was updated throughout the process of the work done on my car. The staff are very friendly. Definitely will continue using their services.

Xclusive gave me great peace of mind: I'd been working away from home and they fitted my MOT, fixed some quite difficult jobs - all at very short notice, I felt very lucky because we were due to go camping the next day. What a relief to find a garage who you can rely on. Thank you for your helpful attitude and expertise!

absolute jobs worth. MOT was done, all was fine, then the car suspension arm falls off mid-journey but was fine beforehand. Left MOT rattling. Maybe they undid some bolts for me! how kind!Called and spoke to someone who had no idea what was going on and said he was a cleaner. absolute joke of a place.

****updated 3/12/23- USE AT YOUR OWN RISK, your car might be used to hold you to ransom & come back with damages****Original review was 5 stars, I have been using them for the past years from random squeaks to MOT & services. However, the management had changed & I had a nightmare experience, I don't wish this happen on anyone.I booked the garage on their website for the 1/12 with my car registration & I was quoted for £118.75 (full service +MOT+collection). I have then requested the date change, to 30/11 via email.However, the garage changed the date wrongly to a week earlier. I raised this, the sales manager replied in an aggressive manner, accused me for changing it for the second time. At that point in my head was full with question marks as I remember the garage was a very friendly in the past.On 30/11 a.m, my car was picked up. Later in the afternoon, I received several missed calls when I was in meetings. I rang back to the garage at 14:02pm (the call lasted for 10min 12 sec), the sales manager told me that my car require low-ash engine oil& my brake oil requires changing, as it is dirty. I was in doubt but I gave a go-ahead. At 14:13 (less than 1 min of hanging up the call), I rang back to inform the manager I just need the full service+MOT as I was quoted, I dont want the oils change. The manager said in (less than) 48 sec, his mechanics had completed the oils change. I raised suspicion on this, the manager got very angry & asked if I've spoken to anyone in the garage, why would I suspect his words, and why refuse to pay him the additional charges. He repeated this 3times. He also mentioned that I have a Dr title, an educated person, why am I arguing over a small amount & wasting his time. He was very rude. I didnt have a chance to speak for the whole time, he was talking over me and constantly insisting I need to pay. He threatened that I will not get my car back unless I pay him. I told him I was quoted for 118.75 online, I didnt agree on any additional work, also, I rang up in less than one minute to inform him to NOT go ahead with additional works. Again, he said I am disturbing him having lunch and I need to pay up for £194.94, otherwise don't expect to get my car back. I called up to talk him again, he then started sending me random invoices.Later, he came down to the price of £150.14, saying he can exclude the brake oil, cause he hasn't change it (but he said he changed it originally?). He questioned I was charged for higher prices for other services in previous years, why am I refusing to be charged extra this time. What confused me was, he also accused that I am a new customer and I am trying to waste his time (why would I risk having my car with him?). He accused that I booked his garage via random google sites instead of garage website, costing him £25. I told him I have no idea how his booking system works, Ive been booking via garage website as previous years. He insisted I am definitely a new customer as I am refusing to pay up, he'll wait for me to clear the payment in bank transfer. No credit card accepted as he does not allow people to claim any money back in case of bad services from them.In the end, my car was being held to ransom for a day. Next day, I went to the garage to pick up my car. I emailed the manager for a complaint process and made a payment in protest, just to claim my car back. When my car was returned to me at the garage, I noticed there are 2 scratches at near side wing and dent at the back of my car (as photos). I raised this and mechanics said I have to speak to the manager as its not his issue. I have emailed to the garage for this, but no response. Mr Manager, please response with the complaint process.Do yourself a favour, avoid this garage. I am still in shock after being a regular, to find this experience. I have also checked with Toyota garage & Europe carparts, it was confirmed normal 5W30 oil should be used as standard, no low ash oil required.*****Original review*****Very helpful service provided to the newbie in the town. Thanks!

Service and free mot.Told me i needed discs and pads all round to pass mot. Quoted me a price i told them not to do it as the brakes seemed fine to me, they then knocked the price down by around £50 and i still said no i will leave it for now as i still had 1 month left on my mot.When i went somewhere else for my mot a month later it passed and brakes were fine.Looks like they were drumming up businessUpdate.... I don't really think its very professional to threaten an honest review from a customer.

Amazing service and friendly team! They offer pick up and delivery, were super efficient had my car back in good time. Will be coming back, thanks again.

I had a good experience with this garage. Professional and helpful! Highly recommend