Parcelforce Worldwide

Got notification at 0927 today that my parcel was out for delivery. I've waited in all day, tried phoning Parcelforce, no reply... looks like I'll have to waste another day tomorrow, or worse collect my parcel on Friday because I miss tomorrow's delivery. Unfortunately, there are customers and businesses expecting a better service. Parcelforce pull your finger out!

Awaiting delivery of parcel, Wednesday 10 Oct it arrived when we were not in, returned to Middlesbrough depot. Delivery card offered option of going to depot to pick up. Went on 11th, depot deserted but wide open, after 10 min of shouting HELLO! With absolutely no response from anyone, no information sign, nothing to help, went home only to find another delivery card. Rang and arranged delivery for 16th. Return home today yet another delivery card from parcel force. How does this company stay in business? Parcel farce rather than parcel force.

Very bad service and the employee. I was asking about my order since it did not come on time and then the person on the phone hangs up on me would not recommend.

Missed a delivery yesterday Tuesday, arranged for it to be delivered on Thursday. It turns out the parcel is going to be delivered today (Wednesday ) when I’m not in. How come my re deliver date has been ignored. Awful service.

Levels of incompetency to rival the soviet block. Spoke to a human, arranged delivery to my local post office, returned to the depot. They've had two of my parcels for TEN days!Farking bleeders.Edit. Finally got them dropped off at my local post office. Thanks Doug!

As Parcelforce give no delivery time other than an entire day, it's not always possible to be certain of being in when the driver attempts to deliver. After the first failed attempt, I left a note on my door asking the driver to leave the item in the porch. Instead he left a card saying he couldn't leave the item. I've now arranged another delivery day, on which I will have to remain in to receive the delivery. This is a business which deserves to go bust! Customer service" at its worst."

Thank you to the driver who reversed into my car & failed to stop or leave details! Newton Aycliffe area. It’s an offence to cause damage to another vehicle & leave the scene without reporting it. No help from parcel force to resolve this matter. No stars btw…didn’t give me that option!

Been at home just to take delivery of parcel. Said attempted delivery at 12h47, but no one home. Utter rubbish. Driver didn't even bother to ring my bell or leave a calling card. Worst service ever.At least when you finally get to talk to a human at the redelivery call centre, they are at least helpful.

Visited the Middlesbrough Depot today to enquire about my tracked package due for delivery.Essentially a timing interface glitch had occurred between my payment of import fees to HM Customs and the subsequent payment confirmation being notified to the depot.The Customer Service Lady on reception at the depot was absolutely brilliant and quickly resolved the issue and enabled me to collect my package.In addition she helped me whilst I ensured the the contents of my delivery and everything else was in order and I was fully satisfied.A very sincere thank you and apologies that I forgot to get your name to directly highlight.I can confirm my delivery had been well cared for by Parcelforce throughout its long journey and was in perfect condition.Thanks to all at Middlesbrough Depot - 5* service!

Absolutely dishonest and unacceptable service. I paid the seller £9.95 for delivery of an item. After tracking it several days...no movement. Now in Cleveland depot and STUCK! But the tracker now states that I requested a future date for delivery... a LIE!After waiting 50 minutes for my call to be answered, a woman told me they were very busy and a depot worker will have put that message on the tracker! Deceitful behaviour. She claimed that the sender could claim a refund and when I pointed out that the claim would be refused because of the lie from a depot worker she said...Oh no