The Caring Company Rutland Ltd

Quite simply, the Caring Company Rutland went above and beyond when we requested support in the last few weeks of my mother's life. Carole the manager came out to meet mum, and us as a family, and was very thorough in her assessment. She listened carefully to mum's situation, asked many questions, gave us all plenty of opportunity to find out what we needed to know and was very clear and honest with us all, enabling us to realise that this was the team that mum wanted (and needed) to support her during a very fragile and emotional time.The team that came out to us was superb, with a minimum number of different faces which enabled mum to build relationships with the same team members and also ensured they all knew mum's specific needs. The raport they built with mum was second to none - it was obvious that she was pleased to see them too. The care was excellent - mum was treated with respect and dignity and she was always included at the centre of any conversation - whether in a chatty way or professionally. A clear care plan was followed to the letter, updated regularly, and discussed thoroughly with the visiting district nurses - to the point that they worked closely as a team to ensure medical as well as personal care could happen at the same time which ensured that mum was kept as comfortable as possible which was hugely appreciated by us all.The team came into its own one day out of the blue when two air mattresses failed one after the other - mum was completely bedbound by this point. An emergency call to Carole ensured that two of the carers stayed for many more hours than were booked in, and Carole rearranged the other care rotas around this critical situation. Without the support of those wonderful ladies we would have needed to call for an ambulance or even fire service as emergency services were so severely stretched due to Covid. Either of those options could have taken hours longer being a 'non-emergency' situation, despite the urgency of our need. We were all shattered by the end of such a hard and physically demanding day but the positivity and good humour didn't waver. We could not have managed without that support, everyone was absolutely brilliant and Carol was in contact with us regularly to find out how things were and made calls on our behalf to chase the services who were responsible for the equipment. I genuinely don't know what would have happened that day without each of the individuals involved - we will be forever grateful for such a caring and tightknit team.We cannot recommend this company highly enough, and would strongly urge anyone to call Carole if you are looking for an empathetic, professional and dependable care team to support you during the most vulnerable of times.And if anyone is considering a role as a carer I would strongly recommend this as the team to join, learn from the best.

Very professional and go the extra mile. Would definitely recommend. High standard of care.

I first came to know The Caring Company when I worked as an In-Reach nurse working between hospital and the community.Planning care for people who have been in hospital a number of weeks can be a daunting time for patients and their families. The Caring Company made the experience for patients so much more manageable. Every member of the team worked with extraordinary passion and empathy which enabled patients to settle into home life again. I believe that the fundamental attributes of the Caring Company is displaying the utmost respect for the patient and also ensuring the level of care is always of the highest standard.In my role as an in-Reach nurse and subsequently as a community nurse, I always considered that we worked with The Caring Company in an inter-grated way. We had different roles, but our primary focus of care was the patient. I felt it was a privilege to work alongside this highly respected team and as a partnership we were able to provide the patient with the best care possible.It is important for me to emphasize the importance of good leadership. I believe the manager of The Caring Company has always been the kind of leader that is an excellent role model for staff. This person demonstrates what exceptional care looks like and it is clear how much the staff respect and admire their manager.I’d like to thank The Caring Company for supporting us as community nurses. Your care and commitment has continued to be nothing other than exceptionalSusan Allen (Retired community nurse in Rutland)

I worked for The Caring Company for 18 months and highly recommend the company as a whole. The management team and other carers are professional, approachable and a pleasure to work with. They always put the clients wellbeing first and promote their independence and dignity at all times. The clients are also lovely and very appreciative of what we do for them. Caring is a very demanding job but everyone at The Caring Company made my journey in care an enjoyable process. Working as a community carer enables flexibility to suit individual needs. Carole the registered manager was always very accommodating. If I were to return to health and social care I would definitely work for The Caring Company again.

Absolutely amazing staff. They took the greatest care of my parents. All the staff treated my parents with the utmost dignity and respect. I can't thank them enough for everything they did for them, especially during my parents final few months. They were certainly like my parents' guardian angels and their care and attention to detail enabled my beloved parents to remain living in their home which they loved. The staff definitely went the extra mile and I would highly recommend this caring company to everybody.

The caring company i would definitely not recommend, my partner wanted to work there and they sacked her for being too chatty" and "too enthusiastic" . They also are not paying her for the hours she did there