Oakleafe Claims

Thomas Gater as been more than helpfull though out our claim. He was 100% helpfull though out. Nothing was to much trouble for him. He performed outstanding though out the claims progress. Many thanks William Woods

Personable, knowledgeable and excellent customer service. Oakleafe went out if their way to ensure the full cost of my claim was made and not the minimal amount offered initially. Highly recommend

Grant’s insight and awareness means that we are now fully insured and protected in the event of needing to make a claim. Grant ensured that our insured levels were correct and that our policies are worth the money we pay for that!

Oakleafe have been excellent throughout the whole of our process of our claim. We have experienced a difficult claim that has been handled by Grant Williams. The claim was rejected initially by the insurer after the loss adjuster had attended site and carried out his report. Grant liaised with the loss adjuster and handled the meeting and inspection. The claim was then rejected, Grant followed this up by writing to the insurer, clearly showing in the policy that they were liable for the claim. Again this was rejected, Grant then wrote and supported us in our complaint to the Financial Ombudsman Service. The FOS supported our claim and then Grant helped to negotiated the costs of the works so that we only were reduced by a minimal amount.Without the support of Oakleafe I know we wouldn’t of got to the point we have, due to experience needed to handle such a large complex claim and also the time resource it would have had on the Directors of the business. Grants technical expertise and understand of policy wording and insurance terminology and law has proven invaluable in order to get the claim overturned and paid. I cannot recommend Oakleafe Claims and especially Grant Williams highly enough.

Tom,Legend at Oakleafe.Tom has been excellent in providing all information to us regarding our claim. He has dealt with our claim in a professional manner and has kept us informed all the time. He has kept all information simple and clear. We cannot express our gratitude enough. Tom has acted very professionally and has kept us in the loop at all times. Well deserved for his 5 star rating.Mr & Mrs Nadeem.

These people don’t mess about they get the job done. No need to stress they are there to assist you all the way. If I could give more then 5stars I would

If you have a large claim no matter how simple you think it is and promises from loss adjusters, remember that loss adjusters still work on behalf of the insurance company - DON'T think twice get yourself a loss assessor, we really wish we knew better, and the old saying if i knew what i know now, i would have contracted Oak leaf at the outset - nut nobody tells you these things.Initially we assumed our claim would be handled with the upmost duty and care by our loss adjusters, we were given lots of promises by our landlords loss adjusters, after nearly 2 years of being thrown pillar to post, excuses made of why specific work not undertaken, and from loss adjusters calculation there was no BI to be paid out...! we contacted Oakleafe, due to being at the end of our tether.We went through the initial process of completing forms submitting information to Oakleafe and then Grant Williams was assigned as our loss assessor, just having a loss assessor the insurance loss adjusters took note and things started moving in the right direction. Grant requested all financial information accounts, losses etc sent to their financial accounts for analysis.Finally our claim has been settled and we have been paid some BI, it's better than nothing, their are some outstanding works bu this falls onto the landlord now due to claim being closed on the landlords insurance part. our claim started June 2020 and only now July 2023 has closed.Grant and the whole team of Oakleafe have been fantastic, the insurance industry is a mine field and they walk you through it, on hand to answer any questions.If we has assigned Oakleafe from the outset (i really wish we could turn back time) our losses would be much less, the salon which was flooded and needed a full rip out and repair would have been managed by them and would have save a great deal of stress and sleepless nights.I hope i never have to use Oakleafe again, but if i do need to they will be our 1st point of call.Thanking Grant and all of Oakleafe for all their help, if it was not for them we would have no business left.

Grant and his team have been fantastic in handling my commercial and domestic claims. They have taken all the stress out of the claims process, they attend every meeting with the insurance companies and loss adjuster and handle all correspondence effectively.They are always available to provide support and advice and are invaluable in their support.I look forward to a long standing working relationship with them.Many thanks for all your assistanceAmar

Had a water leak and called oakleafe. James handled my case and guided me through the full process. Really helpful and paid fairly for the damage.