STR Service Centre

I have been taking my vehicles to STR for 20 years. First a high performance sports car and now a VW Transporter van. I've always received great friendly service. My vehicles have always gone in for their annual service and MOT. I've also drop my van off there unannounced after breakdowns on several occasions and they have always fitted me in.Qualified and knowledgeable engineers, who can work on an array of vehicles types and manufacturers.Highly recommended.

Wouldn't trust anyone else with my v10 Audi! Been using STR for over 5 years now and their knowledge, understanding and diligence in maintaining my vehicle is unsurpassed. When you see the variety of high performance vehicles they care for you soon realise these garages are very few & far between. Great work Shaun, Martin & Co!

Have had my cars serviced by str for 15 years. It has been a pleasure to deal with such an enthusiastic and professional team and I highly recommend them. Great attention to detail, and nothing is too much trouble

I have used STR for more than six years to maintain my company vehicles. Everyone is very helpful, professional and reliable. They will always offer advice and take care to explain any work that they do. I rely on the team to keep my vehicles in constant use and they will always find time to help out if necessary.I cannot recommend STR highly enough.

It's a long one but please read as I believe people need evidence of how good, caring and supportive this garage is.This garage was recommended by a friend and my goodness they went above and beyond all expectations of any garage.Long story short my car was recovered to this garage after a mechanical failure. It was still under used car warranty so there was a lot of back and forth with the dealer to agree to the fixing solutions and cost. The dealer decided to play the d***head card which meant my car was stuck with STR for nearly 6 weeks.Not once did STR add to my stress or pressure me as they knew it was out of my hands and that I was doing all that I could leasing with the dealer and eventually needing to involve the finance company.Throughout all this they were so caring and supportive, helping me when I was close to breaking at times. Honestly more than I would ever expect from a car garage. Dan (the cockney one as there are two Dans), Sean the owner and the ladies in the office were A-M-A-Z-I-N-G. From listening to me, hearing me close to tears to giving me advice to help me carry on fighting.Dan wrote up a long and detailed diagnostics report which has helped me with my claim via the finance company,My car eventually got towed back to the dealer in Portsmouth but I really wished STR were given permission to fix it as I trust them whole heartedly with me and my safety as well as my car health.I will be taking my car back to STR for them to run diagnostics to make sure it's been fixed properly by the dealer (as I don't trust them at all).And I will continue to take my pride and joy BMW there because I know they take pride in their work and look after the customers' safety over everything else.Thank you all at STR, I owe you so much and will be bringing you a little treat hamper when I return with my car.LouiseThe one with the nightmare dealer purchase - White X5

I was left feeling disappointed after taking my car into STR. The customer service and communication was particularly awful.When ringing for updates I was told to check my emails, and I would only receive updates via email. Having already checked my emails.They were unable to give simple updates over the phone.When communications were received they were not polite and were rude & intimidating.When spending over £1000 on repairs good communication is a requirement.They had my car for 3 weeks, and would not give me a time frame on when it would be back.I would not recommend taking a car to them for repairs.(Please note I had a previous good experience but the mechanic who previously worked on my car doesn’t seem to work for them anymore.)

I was absolutely gutted when the oil filter blew out of my S2000 dumping oil and damaging the engine.STR we’re recommended to me by a petrol head friend of mine.I can honestly say, that they were professional from the off. They cared for my car as if it were their own. Excellent communication throughout and I cannot speak highly enough of the skilled mechanics and their knowledge and experience.Thanks STR !

I've used STR for ages, most recently for a 4 wheel alignment, always excellent work and on time etc. too. The guys are very knowledgeable and helpful, it's great to have a local company with this expertise. Regards. Tim F

A brilliant firm who we’ve used for years: great service, incredible knowledge and huge professionalism.We feel completely confident that STR will give us the advice and service we need and the team is a breath of fresh air after dealing with lots of (awful) main dealerships.It’s hard to find a garage you can trust so we’re delighted that we have! Shawn Taylor and his team cannot be faulted and are a huge asset to Norwich!

STR are knowledgeable, friendly and helpful. They recently repaired my bmw promptly and completed the work to a great standard. I have used them for a number of years for 3 cars and have never had an issue. Happy to recommend them.