Clement Browne

Nice display of faulty & damaged shutters

As a very satisfied returning customer I was extremely disappointed with my experience second time around. The first point of contact was a receptionist that didn’t give a greeting when answering the initial contact call. If fact she was so rude I requested a callback from a manager. He did call me back and apologised. An appointment was arranged for my windows to be measured. The fitter they sent was rude, unprofessional and disrespectful to my home. He couldn’t give me a quote on the day as he was unable to use his iPad. He assured me he would email the quote later that day. I am still waiting for that quote three weeks on. I did receive a follow up call from the manager for feedback a week later. I will definitely not be using them for a second time.

WARNING. We ordered shutters from this company in October and were told they would be with us in 8 weeks. It’s now December and we are told we must wait indefinitely. We believed the shutters were UK made but they are not and there are supply chain issues, of which we were not warned. No discount or refund.

I was once again looking for things I did not find but it is was fine to be able to look.