Ramada Encore by Wyndham Leicester City Centre

Disappointing room, service and breakfast. Broken TV.1.5 hour wait to move to another room.Reception not picking up the phone.Customer issues not resolved.I would have had a better stay with IBIS Budget hotels.

Booked a two night stay on the basis of reviews, the Ramada brand, and photos . Sadly, none of this matched our experience . The room we were given 216, the drains in the shower smelled, and left the room smelling unpleasant. Went to reception to complain. Staff were very friendly and changed the room with no problem. Given room 611, it was worse. OK, no smell, but the mould growing on the windows and shower walls and floor, and food debris in the desk chair.Rather unpleasant and a health risk. Complained again ,showed photos we took. They said they would forward our complaints , heard nothing on the matter, and tried to find another hotel. But due to horse racing in Leicester, no other place is available. The girl on reception the next morning was friendly, took copies of our pictures, and forwarded them to management. Offered a free breakfast , yeah, right, big deal. For the price of £200, I feel cheated and conned. Could have gone to a lesser hotel for less and had a better room , do not book this hotel room badly in need of maintenance and a thorough clean . Especially the showers, health risk on the horizon

City centre location. Stayed on fifth floor. Rooms were immaculate and such a comfy bed. Scored 4 for the room due to the double glazing not quite doing its job. Cold coming in and loud outside and in a city centre location needs to be better. Parking for 24 hours available less than a minutes walk away also was great.

The location of the hotel is very nice. The employees are very friendly. However, there is no carpet in the rooms. This is so interesting. The rooms are clean. Breakfast is nice.

Hotel was decent - close walk from train station, town centre and coach station.. room was good size and clean! Friendly staff too..*Negative* the side my room was on was direct to the town - I could hear loud drunk people and loud music all night and couldn’t sleep!

So the first crazy part of my visit here was you have to pay £25 per night to park in the hotel’s car park. This is after paying £100 per night for the hotel room. So I opted to park at the NCP for £17 per day and walk about a min to the hotel.The room had no wardrobes! First time I’m experiencing this. They were 2 poles on the wall with 2 pairs of hangers on each pole. That was the wardrobe.The breakfast was okay, usual English breakfast. The staff was respectful. There’s a gym and the location is pretty decent.

Excellent service. The room we had booked into had a broken window latch, so it would not close. Staff were extremely efficient in moving us to a new room.Our room was clean and tidy, good facilities.All our interactions with the staff were friendly and professional.Definitely stay here again, only next time I'll make sure I have a breakfast! (It looked lush, we sadly had to leave early).Thank you all for a very pleasant stay.

Careful leaving your car in the NCP car park advised, our car was broken into during our stay.Hotel was clean, staff welcoming and approachable, family friendly.

Great hotel! I've stayed here numerous times and have never been disappointed in service, and breakfast is always good! Highly recommend for a quick short break!

Pleasant stay here.Staff very friendly and efficient.Business room with king bed was light, airy and spacious. Could have done with a little luck of paint here and there, otherwise fine.Good breakfast and service.Location was excellent for city centre, parking and train.